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Guest Services Coordinator

2 months ago

Los Angeles, California, United States Hotel June Full time
Hotel June

Hotel June embodies the free-spirited essence of California, offering a unique experience among boutique hotels in Los Angeles. Nestled in a classic mid-century modern structure in West LA, the hotel features inviting aesthetics, vibrant culinary offerings, and meticulous attention to detail, including a lush pool deck inspired by Baja. Just minutes from the beach and within walking distance to various dining and entertainment options, Hotel June provides a year-round inviting atmosphere.

Position Overview:

As a Front Desk Agent, your primary duty is to deliver outstanding customer service, ensuring that every guest enjoys a warm and unforgettable experience. In addition to the core responsibilities, your role will include the following tasks:

Key Responsibilities:
  1. Address Guest Concerns: Proactively manage and resolve guest complaints or issues, ensuring satisfaction and fostering loyalty.
  2. Promote Hotel Offerings: Actively recommend hotel amenities, services, and upgrades to enhance guest experiences and drive revenue.
  3. Lobby Maintenance: Ensure the lobby area is consistently clean, organized, and visually appealing, reflecting the hotel’s standards.
  4. Special Requests: Efficiently accommodate guests' special requests, including room preferences and accessibility needs.
  5. Safety Awareness: Stay vigilant regarding safety and security protocols, promptly reporting any suspicious activities.
  6. Technical Skills: Exhibit proficiency in hotel management software, such as Opera PMS, to manage reservations and front desk operations effectively.
  7. Multilingual Abilities: Possess skills in additional languages to meet the diverse needs of our guests.
  8. Guest Feedback: Actively seek and respond to guest feedback to identify areas for improvement.
  9. Ongoing Training: Engage in continuous training to enhance knowledge of hospitality trends and customer service practices.
  10. Community Relations: Build positive relationships with the local community to promote the hotel as a preferred destination.
Qualifications:

Candidates should ideally possess:
  • Experience in managing guest complaints and resolving conflicts.
  • Proven ability to upsell hotel services and amenities.
  • Strong attention to detail in maintaining a welcoming lobby environment.
  • Proficiency in additional languages beyond English.
  • Participation in relevant hospitality training programs.
Education: A high school diploma or equivalent is required, with additional certifications in hospitality management preferred.

Company Overview:

Proper Hospitality is a collective of passionate individuals dedicated to the art of hospitality. Our philosophy emphasizes doing things the right way, and we seek exceptional talent from various backgrounds to join us in creating a unique lifestyle hospitality experience. The work environment is dynamic and rewarding, fostering growth and development.

Proper Hospitality is an equal opportunity employer, providing fair employment opportunities without discrimination based on race, color, religion, sex, national origin, age, disability, gender identity, or any other protected category.