Sales Contract Renewal Specialist

5 days ago


Troy, Michigan, United States Hobart Service Full time
Job Summary

We are seeking a highly organized and detail-oriented Customer Support Professional to join our team at Hobart Service. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues that may arise.

Key Responsibilities
  • Customer Support: Respond to customer inquiries, resolve issues, and provide solutions to meet their needs.
  • Contract Renewal Management: Manage the renewal process for customer contracts, ensuring timely and accurate processing.
  • Communication: Develop and maintain strong relationships with customers, internal stakeholders, and cross-functional teams.
  • Problem-Solving: Analyze and resolve complex customer issues, often requiring creative solutions.
  • Process Improvement: Identify opportunities to improve customer support processes and implement changes to enhance efficiency and effectiveness.
Requirements
  • Education: Associate Degree in Business Administration or related field.
  • Experience: 3+ years of sales and/or customer support experience.
  • Skills: Excellent communication, interpersonal, and problem-solving skills; ability to work in a fast-paced environment.
  • Knowledge: Familiarity with customer support software and systems; knowledge of sales and marketing principles.
What We Offer

Hobart Service is an equal opportunity employer committed to creating a diverse and inclusive work environment. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.



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