Director of Guest Experience

5 days ago


Los Angeles, California, United States Four Seasons Hotels Limited Full time

Job Summary:

We are seeking a highly skilled and experienced Director of Housekeeping to join our team at the Beverly Wilshire, A Four Seasons Hotel in Beverly Hills. The successful candidate will be responsible for leading our Housekeeping department and contributing to the delivery of exceptional guest experiences.

About Us:

Four Seasons Hotels Limited is a global hospitality company that operates a portfolio of luxury hotels and resorts worldwide. Our company is committed to delivering exceptional guest experiences through a combination of high-quality facilities, amenities, and services, as well as a passionate and dedicated team of employees.

Key Responsibilities:
  • Lead and manage the Housekeeping Department team, overseeing all aspects of recruitment, training, scheduling, performance evaluations, and disciplinary actions as needed.
  • Develop and implement comprehensive cleaning and preventive maintenance programs to preserve the aesthetic appeal and longevity of our furniture, fixtures, and equipment.
  • Uphold stringent cleanliness standards, conducting regular inspections, and collaborating closely with external contractors to ensure prompt and top-quality service delivery.
  • Exemplify the highest levels of hospitality and professionalism when handling guest interactions, promptly addressing complaints, fulfilling special requests, and coordinating housekeeping requirements.
  • Monitor departmental expenditures, including labor costs, uniform expenses, linen inventory, cleaning supplies, and contracted services, to meet established financial targets.
  • Maintain accurate inventory records, conduct periodic inventories, and recommend appropriate actions based on inventory outcomes.
  • Prepare annual budgets for labor and operational expenses, and contribute valuable insights to the Capital Plan through well-considered proposals.
Requirements:
  • Exceptional leadership capabilities and outstanding interpersonal skills.
  • The ability to effectively prioritize tasks and adapt to evolving operational demands.
  • A steadfast work ethic, sound business acumen, and an unwavering commitment to delivering unparalleled service.
  • Three to five years of proven experience in diverse Rooms Operations management roles.
  • A college degree in hotel management, business administration, or equivalent experience.

Estimated Salary: $110,000 per annum.



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