Director of Guest Experience
5 days ago
Job Summary:
We are seeking a highly skilled and experienced Director of Housekeeping to join our team at the Beverly Wilshire, A Four Seasons Hotel in Beverly Hills. The successful candidate will be responsible for leading our Housekeeping department and contributing to the delivery of exceptional guest experiences.
About Us:Four Seasons Hotels Limited is a global hospitality company that operates a portfolio of luxury hotels and resorts worldwide. Our company is committed to delivering exceptional guest experiences through a combination of high-quality facilities, amenities, and services, as well as a passionate and dedicated team of employees.
Key Responsibilities:- Lead and manage the Housekeeping Department team, overseeing all aspects of recruitment, training, scheduling, performance evaluations, and disciplinary actions as needed.
- Develop and implement comprehensive cleaning and preventive maintenance programs to preserve the aesthetic appeal and longevity of our furniture, fixtures, and equipment.
- Uphold stringent cleanliness standards, conducting regular inspections, and collaborating closely with external contractors to ensure prompt and top-quality service delivery.
- Exemplify the highest levels of hospitality and professionalism when handling guest interactions, promptly addressing complaints, fulfilling special requests, and coordinating housekeeping requirements.
- Monitor departmental expenditures, including labor costs, uniform expenses, linen inventory, cleaning supplies, and contracted services, to meet established financial targets.
- Maintain accurate inventory records, conduct periodic inventories, and recommend appropriate actions based on inventory outcomes.
- Prepare annual budgets for labor and operational expenses, and contribute valuable insights to the Capital Plan through well-considered proposals.
- Exceptional leadership capabilities and outstanding interpersonal skills.
- The ability to effectively prioritize tasks and adapt to evolving operational demands.
- A steadfast work ethic, sound business acumen, and an unwavering commitment to delivering unparalleled service.
- Three to five years of proven experience in diverse Rooms Operations management roles.
- A college degree in hotel management, business administration, or equivalent experience.
Estimated Salary: $110,000 per annum.
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