Guest Experience Specialist
2 days ago
Salary: $23/hour ensures that our team members are fairly compensated for their hard work and dedication.
Job Description: As a Guest Service Agent, you will be responsible for providing exceptional service to our guests, ensuring a positive experience during their stay. Your key responsibilities will include greeting guests upon arrival, assisting with check-in and check-out procedures, handling guest inquiries and requests, and providing information about hotel facilities and local attractions.
Key Performance Indicators:
- Ensure a high level of customer satisfaction through exceptional service
- Meet or exceed sales targets for hotel services and amenities
- Maintain accurate guest records and ensure confidentiality
- Process reservations and manage room assignments efficiently
Requirements: To succeed in this role, you will need previous experience in guest relations or the hotel industry, multilingual skills, and knowledge of front desk operations and hospitality management. Familiarity with night audit procedures and proficiency in operating phone systems are also essential. Excellent customer service skills, strong organizational abilities, and attention to detail are must-haves for this position.
Perks: As a valued member of our team, you will enjoy competitive pay, opportunities for career advancement, medical, dental, and vision insurance, 401(k) matching, life insurance, paid time off, employee discount, referral bonuses, and a flexible spending account.
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Guest Experience Specialist
2 days ago
Los Angeles, California, United States National Health Foundation Full timeJob Summary:National Health Foundation invites applications for a Guest Services Specialist position in Los Angeles, Pico Union, CA. We offer a dynamic work environment where you can make a meaningful impact on people's lives.In this role, you will be responsible for creating a welcoming atmosphere, fostering positive relationships with guests, and ensuring...
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Guest Experience Specialist
3 days ago
Los Angeles, California, United States University of Southern California Full timeKey ResponsibilitiesAs a Front Desk Agent, your primary responsibilities will include:Greeting guests and ensuring a smooth check-in process.Verifying guest information, assigning room keys, and providing additional assistance as needed.Managing front desk operations, including reviewing accounts and charges with guests.Collaborating with the housekeeping...
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Hotel Guest Experience Specialist
2 weeks ago
Los Angeles, California, United States AccorHotel Full timeAbout The Hoxton, Downtown LA\\Our hotel is located in the heart of Downtown LA, surrounded by some of the city's best restaurants, shops, and bars. We offer 174 stylish rooms, a ground floor restaurant, and a rooftop pool with amazing views of Broadway and the historic commercial district.\\What We Offer\\We offer a competitive hourly wage of $23 per hour,...
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Guest Experience Representative
2 days ago
Los Angeles, California, United States Olive Garden Full timeThe Art of HostingIn this exciting role as a Guest Experience Representative, you will have the opportunity to develop your skills in customer service and create memorable experiences for our guests. As the first point of contact for our guests, you will set the tone for their dining experience, making sure they feel welcome and valued.At Olive Garden, we...
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Guest Experience Coordinator
2 days ago
Los Angeles, California, United States AccorHotel Full timeAs a Guest Service Agent at The Hoxton, Downtown LA, you will play a vital role in creating memorable experiences for our guests. With a salary of $23/hour and a range of benefits, including medical, dental, and vision insurance, you will have the opportunity to grow your career in the hospitality industry. Your key responsibilities will include greeting...
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Guest Experience Ambassador
2 days ago
Los Angeles, California, United States Dave & Buster Full timeAbout the RoleWe are seeking a highly motivated and customer-focused Guest Experience Ambassador to join our team at Dave & Buster's. As a Front Desk/Host, you will be responsible for creating a welcoming atmosphere and providing exceptional service to our guests, driving revenue growth and increasing guest satisfaction.Key Responsibilities:- Deliver a...
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Guest Experience Coordinator
3 days ago
Los Angeles, California, United States Azul Hospitality Full timeJob DescriptionThe Guest Experience Coordinator will play a vital role in ensuring that all guests receive exceptional service during their stay at the Embassy Suites LAX North - Los Angeles, CA. This includes managing guest bookings, handling cash transactions, and maintaining a clean and organized front desk area.Key Responsibilities:Manage guest bookings,...
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Guest Experience Ambassador
2 days ago
Los Angeles, California, United States Sonder Holdings, Inc. Full timeJoin Sonder Holdings, Inc.Sonder is revolutionizing the hospitality industry by offering a unique stay experience to guests. We're seeking a Front Desk Hospitality Agent to be the face of our company and deliver exceptional guest service.About the Role:This versatile role involves being the first point of contact for guests, ensuring a seamless and enjoyable...
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Guest Experience Representative
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Los Angeles, California, United States California Pizza Kitchen Full timeWe're an equal opportunity employer, committed to diversity and inclusion. Our Guest Experience Representatives play a vital role in delivering exceptional customer experiences. If you're passionate about making every guest feel welcome, we want to hear from you!Job SummaryThis role offers an estimated salary of $17.50 per hour and flexible shifts to suit...
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Guest Experience Host
2 weeks ago
Los Angeles, California, United States Journal Hotels Full timeJob SummaryAs a Guest Experience Host at Journal Hotels, you will play a crucial role in ensuring our guests have an exceptional stay. Your primary responsibility will be to maintain the cleanliness and organization of hotel rooms, common areas, and other facilities.About the RoleMaintaining High Standards: You will ensure that all areas under your care meet...
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Guest Experience Representative
2 days ago
Los Angeles, California, United States Hilton Hotels Corporation Full timeJob DescriptionThe ideal candidate for this Guest Experience Representative role is a customer-focused individual who can deliver exceptional service in a fast-paced environment. You will be responsible for:Main Duties:Greeting guests and completing registrationProviding assistance with check-outDemonstrating knowledge of hotel services and facilitiesUsing...
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Guest Experience Manager
3 days ago
Los Angeles, California, United States AccorHotel Full timeYour New Role:">We are seeking a highly skilled Guest Safety Officer to join our team at Fairmont Century Plaza. As a key member of our operations team, you will play a critical role in ensuring the safety and security of our guests, colleagues, and premises.Key Responsibilities:">Ensure the overall safety and security of the hotel guests, colleagues, and...
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Premium Guest Relations Specialist
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Los Angeles, California, United States Compass Group, North America Full timeCompany Overview: Levy, a leading provider of premium food and beverage services, is seeking a skilled guest relations specialist to join our team. Our company has been serving the entertainment industry for over 40 years, with a presence in over 200 venues across the country. We pride ourselves on delivering exceptional experiences to our guests through our...
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Nighttime Guest Experience Director
2 weeks ago
Los Angeles, California, United States Accor North America, Inc. Full timeJob Title: Nighttime Guest Experience DirectorAbout the Role:We are seeking a highly skilled and enthusiastic individual to join our team as an Overnight Guest Safety Supervisor. As a key member of our staff, you will be responsible for ensuring the safety and well-being of our guests during their stay with us.Responsibilities:- Represent Accor North...
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Retail Guest Experience Lead
2 weeks ago
Los Angeles, California, United States Dave & Buster Full timeJob Summary: We are looking for a highly motivated and experienced Front Desk/Host to join our team. In this role, you will be responsible for ensuring a positive guest experience, providing exceptional customer service, and maintaining a clean and safe environment.Responsibilities: • Welcome guests and provide them with a positive first impression•...
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Guest Experience Coordinator
2 days ago
Los Angeles, California, United States Four Seasons Hotels Limited Full timeBeverly Wilshire, a Four Seasons Hotel, is seeking a highly motivated and customer-focused Guest Experience Coordinator to join our team. In this role, you will be responsible for answering and directing phone calls, radio requests, and HotSos requests in an efficient and courteous manner.The ideal candidate will have excellent communication skills, a...
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Hotel Guest Experience Supervisor
2 days ago
Los Angeles, California, United States Soho House & Co. Full timeJob ProfileThe Front Office Assistant Manager at Soho House & Co. supports the Front Office Manager in achieving exceptional guest satisfaction while driving operational efficiency. This role involves leading front desk agents, managing inventory, and developing staff skills to meet business objectives.Main Responsibilities:Team Leadership: Supervise and...
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Los Angeles, California, United States The Coffee Bean and Tea Leaf Full timeCompany OverviewThe Coffee Bean & Tea Leaf is a globally renowned specialty coffee and tea retailer with a rich history dating back to 1963. Our commitment to maintaining our values, heritage, and passion for premium products has made us a beloved brand around the world.We are passionate about creating memorable experiences for our guests and fostering a...
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Hotel Guest Experience Manager
2 days ago
Los Angeles, California, United States AccorHotel Full timeAccor Hotel is a world leader in the hospitality industry, providing exceptional guest experiences. As a Front Desk Agent, you will play a key role in creating lasting memories for our guests. Your attention to detail and professionalism will ensure that every interaction with our guests is memorable and enjoyable.We are committed to diversity and inclusion,...
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Customer Experience Specialist
3 weeks ago
Los Angeles, California, United States Spencer Gifts Full timeAt Spencer Gifts, we are dedicated to providing an exceptional shopping experience for our guests. As a Customer Experience Specialist, you will be instrumental in achieving this goal by providing personalized service, answering product questions, and making recommendations to drive sales.You will also be responsible for maintaining a clean and organized...