Mortgage Client Support Specialist

2 weeks ago


Lansing, Michigan, United States SummitHR Full time

Position Overview
We are seeking a dedicated Mortgage Client Support Specialist with a background in servicing clients within the Mortgage or Lending sectors. This role requires outstanding customer service capabilities.

Key Responsibilities
The selected candidate will engage with both new and existing clients via various communication channels, including phone and email, to manage and update their appraisal reports effectively.

Additionally, the Mortgage Client Support Specialist will liaise with appraisers, title companies, and mortgage professionals throughout the service process.

Core Duties Include:
- Collaborating with assigned clients to assess their needs and provide appropriate solutions.
- Staying informed about company offerings and services.
- Maintaining accurate client information within our systems.
- Keeping abreast of client developments.
- Meeting performance objectives set by management.
- Participating in internal meetings.
- Resolving daily action items.
- Engaging in company training and workshops as necessary.
- Updating records and generating reports.

Company Values
We expect all team members to embody our core values, which include:
- A strong sense of urgency
- A commitment to thoroughness
- A positive attitude and teamwork
- A focus on customer satisfaction
- A dedication to continuous improvement

Qualifications
- Highly organized with exceptional attention to detail.
- Strong communication and customer service skills.
- Ability to remain accountable, adaptable, and effective in a fast-paced environment.
- Proven ability to collaborate well within a team.

While a degree or experience in the mortgage industry is preferred, it is not mandatory.



  • Lansing, Michigan, United States Lending Force LLC Full time

    Mortgage Lending Support SpecialistWe are seeking a meticulous Mortgage Lending Support Specialist to join our team at Lending Force LLC.In this role, you will play a crucial part in facilitating effective communication among various stakeholders, including referral partners, clients, real estate professionals, lenders, and underwriters.Your primary...


  • Lansing, Michigan, United States Mutual of Omaha Mortgage Full time

    Job OverviewThis is a fantastic opportunity to launch your career in the reverse mortgage industry with Mutual of Omaha Mortgage's 12-month development program.As a Reverse Mortgage Originator Development Program Specialist, you will have the chance to work with retirees to strategically improve the sustainability of their retirement income.Key...


  • Lansing, Michigan, United States Horizon Bank Full time

    Job OverviewThe Mortgage Compliance Specialist is accountable for ensuring that all Retail Mortgage operations are conducted and documented in accordance with relevant Federal and State Banking regulations, company policies, and established Standard Operating Procedures (SOPs). This role involves assisting in the development, implementation, and enforcement...


  • Lansing, Michigan, United States The Ladders Full time

    Join Our Team: Become a part of The Ladders and explore the extensive benefits, rewards, and growth opportunities offered by one of the premier financial institutions in the industry. The Role: We are seeking experienced Residential Mortgage Consultants to enhance our team. In this position, you will oversee the complete process of originating mortgage...


  • Lansing, Michigan, United States TEKsystems Full time

    Job OverviewPOSITION SUMMARYThis role involves providing assistance to clients via telephone for a governmental organization. As a Client Support Specialist (CSS), you will manage inquiries from U.S. citizens, utilizing a computer system to deliver information on a variety of subjects. The ideal candidates will possess excellent communication abilities and a...


  • Lansing, Michigan, United States Desktop & Depot Support Full time

    Job SummaryWe are seeking a highly motivated and career-driven individual to join our team as a Desktop Support Specialist in Lansing, Michigan.Key ResponsibilitiesProvide workstation software break-fix support to ensure seamless IT operations.Perform IMAC tasks, including PC installs, moves, adds, and changes, to maintain a stable IT environment.Load images...


  • Lansing, Michigan, United States Lake Michigan Credit Union Full time

    Position Overview:LMCU is seeking a Mortgage Processing Team Lead to oversee our processing teams in Grand Rapids and Troy. This role is pivotal in managing workflow and providing essential support to our mortgage processors.Key Responsibilities:Assist in the management of the mortgage pipeline and offer guidance to individual processors as needed.Facilitate...


  • East Lansing, Michigan, United States Worthy Insurance Group, LLC Full time

    Insurance Client Support SpecialistWorthy Insurance Group, LLC is seeking an enthusiastic Insurance Client Support Specialist to assist our Servicing Department. This role is ideal for individuals with a service-oriented background who are looking to enter the insurance sector or embark on a new professional journey. We are in search of proactive and...


  • Lansing, Michigan, United States Auto-Owners Insurance Group Full time

    Position OverviewAs a Customer Service Representative at Auto-Owners Insurance Group, you will play a crucial role in ensuring client satisfaction and support. This position offers a unique opportunity to work in a dynamic environment where your contributions are valued.Key ResponsibilitiesProvide exceptional service to clients by addressing inquiries and...


  • Lansing, Michigan, United States ResourceMFG Full time

    Join Our Team as a Customer Service RepresentativeWe are excited to announce an immediate opening for an experienced Customer Service Representative who is bilingual in English and Spanish. If you are passionate about delivering exceptional customer service, we want to hear from you! What We Offer:- Weekly pay (Direct Deposit or ATM Debit Card available)-...


  • Lansing, Michigan, United States Oxford Financial Group, Ltd. Full time

    A Client Relations Specialist is dedicated to delivering exceptional client support as an integral member of a client service team.The Client Relations Specialist must exhibit a strong commitment to client satisfaction through prompt, confidential responses, a robust work ethic, and a positive demeanor.Key Responsibilities:Client Interaction and Relationship...


  • Lansing, Michigan, United States TEKsystems Full time

    About the Role:We are seeking a skilled IT Support Specialist to join our team at TEKsystems. As a key member of our technical support team, you will be responsible for providing top-notch customer service and technical support to our clients.Key Responsibilities:Provide Tier I and Tier II technical support to clients via phone, chat, and emailAssist clients...


  • Lansing, Michigan, United States TEKsystems Full time

    Position Overview:TEKsystems is seeking a skilled IT Support Specialist to enhance our client's technical support team. This role offers an opportunity to advance within the IT sector by engaging with a diverse array of technologies.Key Responsibilities: Serve as the primary contact for technical assistance and support within the organization. Analyze,...


  • Lansing, Michigan, United States Culligantotalwater Full time

    Position Overview: Culligantotalwater is seeking a dedicated Customer Service Representative to join our dynamic team. This role is essential in facilitating customer interactions and supporting our finance department. Key Responsibilities: Act as the primary contact for customers, technicians, and internal teams. Manage scheduling for service...

  • IT Support Specialist

    2 weeks ago


    Lansing, Michigan, United States TEKsystems Full time

    Position Overview:TEKsystems is seeking a knowledgeable IT Support Specialist to enhance our client's technical support team. This position offers a unique opportunity to advance within the IT sector by engaging with diverse technologies.Key Responsibilities: Serve as the primary contact for technical assistance and support within the organization. Analyze,...


  • Lansing, Michigan, United States Healthcare Support Full time

    Mobile Respiratory Care SpecialistHealthcare Support is currently seeking a Mobile Respiratory Care Specialist to take on a role in a dynamic healthcare environment.Benefits of this Mobile Respiratory Care Specialist position with Healthcare Support:• Immediate enrollment in Health Insurance• Dental Insurance• Life Insurance• Access to open...


  • Lansing, Michigan, United States Reliable Aftermarket Parts Full time

    Position: Customer Service Representative Company Overview: Reliable Aftermarket Parts is a premier global supplier and distributor of aftermarket parts for agricultural and construction machinery. Our mission is to deliver top-quality aftermarket components that meet or exceed OEM standards at competitive prices, coupled with exceptional customer service...


  • Lansing, Michigan, United States State of Michigan Full time

    Are you a proactive and innovative individual with a passion for assisting others? If so, the State of Michigan's Individual Income Tax Customer Contact Division may offer an ideal career path for you. We seek a candidate who demonstrates exceptional problem-solving abilities, meticulous attention to detail, and a results-oriented mindset. Effective...


  • Lansing, Michigan, United States VC3 Full time

    Job OverviewThe primary responsibility of the IT Client Integration Specialist II is to seamlessly onboard new clients into our VC3 services with precision and efficiency. This role serves as the client's first point of contact within the technical domain at VC3, necessitating the ability to extract essential information to understand the client's network...

  • IT Support Specialist

    2 weeks ago


    Lansing, Michigan, United States TEKsystems Full time

    Position Overview:TEKsystems is seeking a skilled IT Support Specialist to join our dynamic team. This role offers an opportunity to enhance your career in the IT sector by engaging with a diverse array of technologies.Key Responsibilities: Serve as the primary contact for technical assistance and support within the organization. Analyze, troubleshoot, and...