Retail Mortgage Compliance Officer

2 weeks ago


Lansing, Michigan, United States Horizon Bank Full time
Job Overview

The Mortgage Compliance Specialist is accountable for ensuring that all Retail Mortgage operations are conducted and documented in accordance with relevant Federal and State Banking regulations, company policies, and established Standard Operating Procedures (SOPs).

This role involves assisting in the development, implementation, and enforcement of compliance protocols, employee licensing, and quality assurance measures. The specialist will provide technical support to the Mortgage team by leveraging knowledge of Retail Mortgage functions, operating systems, and applicable regulations.

Key Responsibilities

  • Act as a representative of the Bank to both internal and external stakeholders in a professional and courteous manner through various communication channels.
  • Ensure adherence to compliance standards, including the Bank Secrecy Act (BSA), and maintain the quality of documentation, timeliness, and volume of loans processed.
  • Safeguard the confidentiality of customer and account information while demonstrating Horizon Bank's commitment to community involvement.

Essential Duties

  • Monitor the regulatory landscape, assess its impact on current mortgage practices, and ensure necessary system modifications are executed.
  • Conduct thorough audits, monitoring, and tracking of all mortgage loan files to identify compliance discrepancies and potential risks.
  • Prepare and deliver weekly non-compliance reports to Mortgage Sales and Operations Managers to facilitate corrective measures.
  • Accurately generate Initial Application Disclosures and Initial Closing Disclosures within the designated timelines.
  • Review Rate Locks for precision and manage the Compliance Desk In-box for inquiries and issues, ensuring timely responses.
  • Assist in the preparation of files for internal and external audit requests.
  • Contribute to the development and maintenance of training manuals and Standard Operating Procedures (SOPs).
  • Support HMDA Reporting and Examination Preparations as required.
  • Report any suspicious transactions or unusual occurrences to the supervisor.
  • Uphold compliance with established regulations, policies, and procedures in all tasks.
  • Participate in ongoing training related to skills, compliance, risk management, and security as required for the role.

Qualifications & Skills

  • High school diploma or equivalent, with a minimum of 2 years of experience in mortgage lending and customer service; a college degree in business, finance, or a related field is preferred.
  • Comprehensive knowledge of agency regulations and industry standards pertaining to retail mortgage lending.
  • Prior experience in Systems Administration or business rule implementation is advantageous.
  • Exceptional organizational, time management, and follow-up abilities.
  • Strong interpersonal skills with effective communication capabilities.
  • Ability to adhere to detailed instructions and a variety of procedures requiring sound judgment.
  • Proficiency in performing complex mathematical calculations using various business machines and computers, with advanced skills in MS Excel.

Core Competencies

  • Adaptability & Flexibility
  • Results Focused
  • Accountability
  • Problem Solving
  • Attention to Detail
  • Teamwork

Physical Requirements

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions in compliance with the Americans with Disabilities Act (ADA).

Physical Demand:
Communicate effectively with customers, vendors, and internal stakeholders regarding banking transactions and issues, ensuring accurate information exchange.



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