Hotel Front Desk Agent

4 weeks ago


West Des Moines, Iowa, United States Steak n Shake Full time

Hotel Front Desk Agent Job Brief

We are seeking a highly skilled and customer-focused Hotel Front Desk Agent to serve as the first point of contact for our guests. As a key member of our hotel team, you will be responsible for managing all aspects of guest accommodation, including check-in and check-out, reservations, and providing information about rooms, rates, and amenities.

Responsibilities:

* Perform all check-in and check-out tasks with accuracy and efficiency
* Manage online and phone reservations, ensuring seamless guest experiences
* Inform customers about payment methods and verify their credit card data to ensure secure transactions
* Register guests, collecting necessary information, including contact details and dates of stay
* Welcome guests upon arrival, assign rooms, and provide information about the hotel, available rooms, rates, and amenities
* Respond to client complaints in a timely and professional manner, resolving issues to the guest's satisfaction
* Confirm group reservations and arrange personalized services for VIP customers and event attendees
* Upsell additional facilities and services, when appropriate, to enhance the guest experience
* Maintain lobby and hallway cleanliness, ensuring a welcoming atmosphere for guests
* Clean rooms and common areas, adhering to high standards of cleanliness and hygiene

Requirements and Skills:

* Work experience as a Hotel Front Desk Agent, Receptionist, or similar role
* Experience with hotel reservations software, such as Cloudbeds and innRoad
* Customer service attitude, with a focus on delivering exceptional guest experiences
* Excellent communication and organizational skills, with the ability to multitask and prioritize tasks effectively

Compensation: $14.00 per hour



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