Hotel Front Desk Agent and Cleaner
4 weeks ago
We are seeking a skilled Hotel Front Desk Agent and Cleaner to serve as our guests first point of contact and manage all aspects of their accommodation.
This role involves registering guests, managing reservations, and providing information about rooms, rates, and amenities. If you have a knack for customer service and work experience in the hotel industry, we would like to meet you.
Responsibilities:
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates, and amenities
- Respond to clients complaints in a timely and professional manner
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain lobby and hallway cleanliness
- Clean rooms and common areas
Requirements and skills:
- Work experience as a Hotel Front Desk Agent, Receptionist, or similar role
- Experience with hotel reservations software, like Cloudbeds and innRoad
- Customer service attitude
- Excellent communication and organizational skills
- Multitasking
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