Front Desk Representative
3 weeks ago
We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Residence Inn West Des Moines. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.
Key Responsibilities- Provide attentive and courteous service to guests during check-in, throughout their stay, and at checkout.
- Maximize room revenue and occupancy by effectively managing room assignments and rates.
- Respond to guest inquiries and provide information on hotel amenities, services, and local attractions.
- Process guest transactions, including payments and refunds, in a timely and accurate manner.
- Maintain a clean and organized front desk area, ensuring a positive first impression for guests.
- Collaborate with other hotel staff to resolve guest issues and concerns.
- Stay up-to-date on hotel policies, procedures, and promotions to effectively communicate with guests.
- High school diploma or equivalent required.
- Previous experience in a hotel or customer service role preferred.
- Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
- Ability to multitask and prioritize tasks to meet deadlines.
- Basic computer skills and knowledge of hotel software systems.
- Ability to work a variety of shifts, including evenings and weekends.
As a Front Desk Agent at Residence Inn West Des Moines, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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