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Technical Support Specialist

2 months ago

Fort Worth, Texas, United States SAIC Full time
Job Title: Technical Support Specialist

SAIC is seeking a skilled Technical Support Specialist to join our team in support of the Federal Aviation Administration Integrated Service Center (FAA ISC).

Job Summary

We are looking for a highly motivated and detail-oriented individual to provide technical support and troubleshooting services for our clients. The successful candidate will be responsible for resolving technical issues, installing software, modifying settings, and replacing hardware as required.

Key Responsibilities
  • Resolves desktop and network issues to restore service
  • Installs software, modifies settings, and replaces hardware as required to resolve the incident
  • Supports lifecycle asset management (LCAM) of IT equipment – deployment through exchange/disposal
  • Ensures troubleshooting and resolutions are accomplished using industry best practices
  • Makes updates to the knowledge base by creating documentation describing issues encountered, their resolutions, and works on the development of processes and documentation to improve the ability of the service desk to detect and resolve problems
Requirements
  • A Bachelor's degree related to Computer and Information Technology Services and 2 years of experience, AA Degree in related discipline and seven (7) years or more of related experience; or, High School and nine (9) years of related experience with relevant certification
  • Must be willing to work effectively within a team environment in a fast-paced support role
  • Must possess excellent communication skills, be dependable, outgoing and positive with excellent problem solving skills
  • Must be able to obtain a Public Trust clearance, citizenship required
Desired Skills and Experience
  • Technical proficiency in supporting desktop, server, printer, and network equipment
  • IT Certification(s)

SAIC is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment.