IT Support Specialist
2 weeks ago
Job Summary
At CANTEX Inc, we’re looking for a skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing timely and accurate resolutions for all IT requests and issues. You will ensure all issues and requests are properly documented in our helpdesk ticketing system. Monitor helpdesk tickets from creation to resolution and ensure open tickets receive the necessary resources and attention to ensure timely resolution.
Responsibilities
• Provide first-level end-user support
• Manage helpdesk ticketing system
• Prioritize and categorize tickets
• Escalate as necessary and ensure appropriate resources are engaged
• Monitor compliance with SLA's
• Build and maintain IT asset inventory
• Compile and maintain repository of common issues and resolutions
• Maintain IT policies, procedures, and best practices
• Assist with hardware and software procurement and deployment
• Manage and document user account adds/changes/deletes
• Enforce company network security policies and procedures
Experience
• 1-3 years progressive technical support experience
• Supporting Microsoft-centric environment that includes M365, Active Directory, DHCP, DNS, file/printer sharing, and Windows desktops
• Deploying and supporting PCs, laptops, and tablets
• M365 administration, O365 support
• Troubleshooting and supporting wired, WiFi, and VPN network connectivity
• Virtualized desktop support
• Android-based device support
• iOS-based device support
Required Skills
• Strong interpersonal skills
• Able to communicate effectively with non-technical users
• Able to work in a high-pressure, dynamic environment
• Able to prioritize and work multiple end-user issues/requests simultaneously
Education
• Associate's degree in IT/IS or related field, bachelor's degree preferred; may accept a combination of education, professional/technical certifications, and work experience in lieu of this requirement
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