Technical Support Specialist

4 weeks ago


Fort Worth, Texas, United States IDR, Inc. Full time

IDR, Inc. is seeking a Technical Support Specialist to join our team in a dynamic, fast-paced environment. This role is perfect for a tech-savvy professional who thrives in a collaborative culture, providing top-notch technical support to a diverse range of users. If you are passionate about technology, problem-solving, and making a difference in the industry, we encourage you to apply today.

Position Overview/Responsibilities:

  • Provide technical support to our clients, addressing both hardware and software issues
  • Document and respond to customer requests, ensuring accurate and timely resolutions
  • Monitor work queues to ensure work requests are handled promptly
  • Collaborate with other team members, development, and technical staff on complex issues

Required Skills:

  • Minimum of 4 years of relevant IT experience in a large environment
  • Proficiency in Windows 10, Microsoft Office 365, and Windows Active Directory
  • Experience with ticketing systems, preferably ServiceNow
  • Strong understanding of networking principles
  • Excellent troubleshooting skills and ability to communicate technical information to non-technical users
  • Healthcare industry experience is a plus, but not required
  • Must have a valid driver's license and reliable transportation

What's in it for you?

  • Competitive compensation package
  • Full Benefits; Medical, Vision, Dental, and more
  • Opportunity to join an industry-leading organization
  • Collaborative and team-oriented culture

Why IDR, Inc.?

  • 25+ Years of Proven Industry Experience in 4 major markets
  • Employee Stock Ownership Program
  • Medical, Dental, Vision, and Life Insurance
  • ClearlyRated's Best of Staffing Client and Talent Award winner 11 years in a row


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