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Technical Support Specialist

1 month ago

Fort Worth, Texas, United States Deluxe Full time
About Deluxe

Deluxe is a leading payment processing company that provides innovative solutions for businesses. We help our partners and merchants succeed with powerful in-store, online, and mobile payment solutions.

Job Summary

We are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will provide advanced support to sales agents, troubleshoot credit card equipment, and maintain systems and products. You will also be responsible for providing reliable and accurate education and/or training to partners about products and services.

Responsibilities
  • Provide superior white glove technical assistance with immediate resolution if possible
  • Log all calls in the merchant systems
  • Assist with deployment escalations
  • Provide reliable and accurate education and/or training to partners about products and services
  • Stay up to date with the latest POS equipment and applications
  • Assist in projects as needed
Requirements
  • HS/GED and 2 years of relevant experience
  • Must be 18 years of age or older
Preferred Qualifications
  • Associate's degree

Deluxe Corporation is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.