Technical Support Specialist

5 days ago


Fort Worth, Texas, United States Insight Global Healthcare Full time

Job Title: Technical Support Specialist

Location: Insight Global Healthcare

Job Description:

Insight Global Healthcare is seeking a Technical Support Specialist responsible for providing second-level support for all standard software and hardware, ordering, handheld devices, and enabling and activating CSOS Certificates. This role involves effective diagnostic evaluation of end-user needs, using good judgment and timeliness in responding to and resolving each issue or complaint to the customers' satisfaction.

Key Responsibilities:

  • Provide second-level support for standard software and hardware.
  • Handle ordering and support for handheld devices.
  • Enable and activate CSOS Certificates.
  • Evaluate and diagnose end-user needs.
  • Respond to and resolve issues or complaints promptly and effectively.

Required Skills and Experience:

  • 2+ years of experience working in a call center environment.
  • Experience in technical support, customer service, and software or mobile device support.
  • Strong customer service and troubleshooting skills.
  • Ability to communicate technical information verbally to a wide range of end-users.
  • Strong attention to detail, with a focus on rapport-building, listening, and questioning.
  • Ability to communicate technical information to both technical and nontechnical audiences.
  • Working knowledge of MS Word, Excel, Outlook, and PowerPoint.
  • Experience using Salesforce and/or knowledge of creating help desk tickets.


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