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Technical Support Specialist

1 month ago

Fort Worth, Texas, United States Deluxe Full time
About the Role

We are seeking a skilled Technical Support Specialist to join our team at Deluxe. As a key member of our support team, you will provide advanced technical assistance to our sales agents, ensuring they have the tools and expertise needed to succeed.

Responsibilities
  • Provide white-glove technical support to sales agents, resolving issues promptly and efficiently.
  • Log all calls in our merchant systems, ensuring accurate records and compliance with regulations.
  • Assist with deployment escalations, providing timely and effective solutions.
  • Deliver reliable and accurate education and training to partners on our products and services.
  • Stay up-to-date with the latest POS equipment and applications, ensuring our team has the latest knowledge and skills.
  • Contribute to projects as needed, leveraging your expertise to drive business success.
Requirements
  • High School Diploma or Equivalent and 2 years of relevant experience.
  • Must be 18 years of age or older.
Preferred Qualifications
  • Associate's degree.

Deluxe Corporation is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.

Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.

Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to