Senior Customer Practice Manager
4 days ago
We are seeking a highly skilled and experienced professional to join our Amazon team as a Senior Customer Practice Manager. In this role, you will be responsible for leading and supporting significant customer programs during the solution and pursuit stages, developing a long-term Professional Services strategy, and executing that strategy with our customers.
Key Responsibilities- Engage Customers: Collaborate with AWS sales and partner teams to develop strong customer and partner relationships, build a growing business, and drive AWS adoption in a geographic territory and/or for a named set of customers.
- Think Big: Assess customer marketplace circumstances, organizational readiness, and C-level sponsor willingness to initiate conversations that lead to broader strategic transformation programs, construct large programs which include multiple engagement services.
- Envision and Inspire Customers: Identify and develop specific opportunities and related business cases, deal shaping, including estimations and deal pricing, contract negotiations & closing.
- Enable Cloud Transformation: Develop long-term Cloud Strategy with customers, identify and develop specific opportunities and supporting business cases, manage issues and risks.
- Support the Commercial Relationship: Plan and implement a project portfolio, including budget & deliverables responsibilities, execute contracts as single point of contact for Customer executives, developing deep and trustful relations.
- Educate Customers: On AWS services and translate those into a clear business value proposition, be an advocate, work with AWS engineering teams to convey partner and enterprise customer feedback as input to AWS technology roadmaps.
- Oversee Delivery: Of projects in account, ensuring high quality delivery.
- 7+ years of external or internal customer-facing, complex and large-scale project management experience.
- Business development experience including multi-year, multiple service offering proposals resulting in contracts with >$5M total contract value.
- Experience with CRM systems and maintaining a clear and dependable view of pursuits, progress, and pipeline conversion.
- Experience assessing customer C-Level willingness to initiate conversations that lead to broader strategic transformation programs.
Amazon is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age.
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Senior Customer Success Manager
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Senior Customer Success Manager
5 days ago
San Francisco, California, United States OneTrust Full timeAbout the RoleWe are seeking a highly skilled and experienced Senior Customer Success Manager to join our team at OneTrust. As a Senior Customer Success Manager, you will be responsible for driving customer adoption, identifying and mitigating potential roadblocks, and performing system and process health checks to maximize the value customers receive from...
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Senior Living Facilities Manager
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Senior Customer Success Manager
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Senior Manager, Customer Success Strategy
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Senior Customer Success Manager
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Senior Customer Success Manager for Enterprises
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San Francisco, California, United States Canary Technologies Corp Full timeOverview of the PositionIn the role of Senior Customer Success Manager for Enterprises, you will collaborate with some of the most esteemed hospitality organizations globally.Your contribution is vital: you will guarantee the effective implementation of strategic initiatives, nurture robust relationships with essential stakeholders, and broaden the reach of...
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San Francisco, California, United States Canary Technologies Corp Full timePosition OverviewAs a Senior Customer Success Manager for Enterprises, you will engage with some of the most renowned hospitality organizations globally.Your role is pivotal: you will guarantee the success of key implementations, nurture robust relationships with essential stakeholders, and enhance Canary's product presence within our enterprise clientele....
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Senior Financial Manager, Customer Focus
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Senior Financial Manager, Customer Focus
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