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Senior Facilities Manager
2 months ago
The Director of Engineering Operations (Internal Title: Facilities Manager) plays a crucial role in overseeing the launch and continuous management of a premier senior living establishment situated in an urban high-rise setting. This position is responsible for all facets of maintenance operations, including leading the facilities team, ensuring the upkeep of all physical components of the community, possessing a fundamental understanding of mechanical and electrical systems in high-rise buildings, managing warranty processes, and guaranteeing resident satisfaction.
Work Schedule: Sunday to Thursday, with the expectation to be on-call and available for weekend work as necessary.
Compensation: The salary range for this role is $100,000 annually to $115,000 annually, based on prior experience and work history. This is a base salary range and does not include the potential for annual bonuses.
The ideal candidate will have a background in facilities management within a senior living or hospitality context. They should be an effective communicator with strong leadership and customer service capabilities.
Key Responsibilities
- Oversee preventative maintenance initiatives for all physical aspects of the building's HVAC, electrical, plumbing, flooring, painting, major appliances, and amenities.
- Manage external vendors and contractors as needed, including negotiating contracts and ensuring compliance with terms and conditions.
- Responsible for recruiting, hiring, training, developing, and evaluating team members.
- Implement and oversee programs aimed at controlling costs and enhancing customer satisfaction.
- Manage departmental expenditures within the approved budget.
- Supervise the apartment turnover process to ensure that vacated units are ready for leasing promptly.
- Uphold company customer service standards by addressing all requests through the work order management system and ensuring timely resolution of issues.
- Conduct regular inspections of the grounds, building, and apartment homes to ensure all physical aspects of the community are operational and compliant with relevant standards.
- Ensure adherence to all federal, state, and local regulations while following company policies and safety protocols.
- May operate a company vehicle as required.
- May perform additional duties as assigned.
Qualifications
- Bachelor's Degree in a relevant field and/or a minimum of five (5) years of experience in high-rise property management.
- Advanced knowledge in building facility management, project management, engineering principles, building codes, fire safety, and departmental operations.
- Specific experience with complex building systems, including automation systems, work order management, access controls, and life safety systems.
- Strong customer service orientation with a commitment to resolving requests effectively.
- Solid performance management skills, including the ability to set expectations, document conversations, and coach team members.
- Demonstrated ability to exercise independent judgment and discretion to achieve company goals.
- Advanced knowledge of maintenance tools, supplies, and equipment, with the ability to train others in their safe use.
- Strong collaborative skills and the ability to influence others positively.
- Ability to multitask and prioritize effectively.
- Proficient in using computer systems and applications.
- Effective communication skills through various channels, including phone, email, and video conferencing.
- Ability to frequently lift up to 60 pounds and work in confined spaces or at heights exceeding 8-9 feet.
- Willingness to be on-call and work weekends as required.
