Steakhouse Guest Relations Specialist

1 week ago

Cincinnati, Ohio, United States Hard Rock International (USA), Inc. Full time
Job Overview

The individual in this role is tasked with welcoming patrons and facilitating prompt seating arrangements. The individual ensures that guests feel at ease and valued, adhering to the service standards of Hard Rock International.


Key Responsibilities

  • Fosters an inviting atmosphere that encourages guests to choose Hard Rock International for their dining experience; actively engages in building and maintaining guest relationships while mentoring team members to deliver exceptional service.
  • Welcomes guests with a warm and courteous demeanor, arranging seating and monitoring the ambiance of the dining area.
  • Provides comprehensive information regarding all services and amenities available at Hard Rock International.
  • Accurately communicates wait times and manages guest waiting lists or reservations following established protocols.
  • In front-of-house settings, greets guests amiably, addressing inquiries and ensuring satisfaction before fulfilling requests.
  • May supply clean tableware upon guest request.
  • May prepare tables with necessary items such as dishes, linens, and utensils.
  • Attends to guest needs, including refilling beverages and condiments.
  • Assists wait staff with tray service as required.
  • Participates in meetings and completes assigned follow-ups.
  • Consistently performs duties with reliability and predictability.
  • Other responsibilities as assigned.

Qualifications

Education and Experience:
Related education and experience may be interchangeable on a year-for-year basis. Typically, these skills and abilities are acquired through two months of on-the-job training or relevant experience in a similar role.


Additional Requirements:
- Must obtain and maintain all necessary licenses and certifications as per Federal, State, and Gaming/Lottery regulations.
- Must successfully complete a background check.
- Must successfully pass a drug screening.
- Must be at least 21 years of age.


Knowledge and Skills:
- Strong customer service skills are essential.
- Must be able to secure and uphold all relevant licenses and certifications in accordance with Federal, State, and Gaming regulations.


Abilities:
- Present an image of enthusiasm and professionalism while maintaining a polished appearance.
- Flexibility to work various shifts and schedules as required.
- Effective communication skills with all levels of staff and guests.
- Ability to restock supplies and retrieve items as needed.

  • Steakhouse Guest Relations Specialist

    1 week ago

    Cincinnati, Ohio, United States Hard Rock International (USA), Inc. Full time

    Job OverviewThe individual in this role is tasked with welcoming patrons and facilitating prompt seating arrangements. The primary goal is to ensure that guests feel valued and at ease, adhering to the service standards of Hard Rock International.Key Responsibilities- Cultivates an inviting atmosphere that encourages guests to choose Hard Rock for their...

  • Guest Reception Specialist

    7 days ago

    Cincinnati, Ohio, United States Renaissance Hotel - Cincinnati Full time

    Guest Reception Specialist (Full or Part-Time)About the Role:The Renaissance Hotel - Cincinnati is seeking to hire a Guest Reception Specialist for both morning and evening shifts. Positions are available on a full-time or part-time basis.All candidates must be prepared to work primarily during weekends, either in the morning or evening.Company Overview:Our...

  • Steakhouse Receptionist

    1 week ago

    Cincinnati, Ohio, United States Hard Rock International (USA), Inc. Full time

    Job OverviewThe individual in this role is tasked with welcoming patrons and facilitating prompt seating arrangements. This position is crucial in ensuring that guests experience a warm and inviting atmosphere in line with Hard Rock International service standards.Key Responsibilities- Cultivates an environment that encourages guests to choose Hard Rock...

  • Guest Sales Specialist at European Wax Center

    2 weeks ago

    Cincinnati, Ohio, United States European Wax Center Full time

    European Wax Center is on the lookout for an enthusiastic Guest Sales Specialist to enhance their exceptional team.Are you a sociable and charming individual with a passion for beauty and personal care? This role offers a fantastic chance to elevate your customer service expertise within a renowned waxing franchise.Key Qualifications:Experience in Sales...

  • Client Relations Specialist

    2 weeks ago

    Cincinnati, Ohio, United States Total Quality Logistics Full time

    About the Position:As a Client Relations Specialist at Total Quality Logistics, you will undergo comprehensive training to become a knowledgeable resource in a particular transportation mode (e.g., Full-truckload, Less-Than-Truckload, Drayage) to facilitate daily shipping operations. You will serve as the primary support for our sales team, directly...

  • Client Relations Specialist

    1 week ago

    Cincinnati, Ohio, United States Community Veterinary Partners Full time

    Position OverviewCommunity Veterinary Partners is a prominent provider of veterinary care, pet services, and grooming solutions, dedicated to delivering exceptional support to pet owners and their beloved animals.Our organization has earned a distinguished reputation in the community, recognized for our commitment to quality and care.Utilizing advanced...

  • Guest Services Representative

    1 week ago

    Cincinnati, Ohio, United States Holiday Inn Hotel & Suites Cincinnati Downtown Full time

    Job OverviewAre you enthusiastic about providing exceptional service and creating memorable experiences for guests? The role of a Hotel Reception Specialist at Holiday Inn Hotel & Suites Cincinnati Downtown might be the perfect opportunity for you. In this position, you will be the first point of contact for our guests, managing their reservations and...

  • Employee Benefits Client Relations Specialist

    2 weeks ago

    Cincinnati, Ohio, United States CME Talent Solutions Full time

    Employee Benefits Client Relations SpecialistSalary Range: $80,000 - $100,000Benefits: Generous PTO, Health, Dental, Vision, and 401(k) MatchingWe are looking for candidates with prior brokerage experience in managing Small Group Employee Benefits plans.CME Talent Solutions is seeking a knowledgeable Employee Benefits Client Relations Specialist to engage...

  • Client Relations Specialist and Project Coordinator

    2 weeks ago

    Cincinnati, Ohio, United States True Commerce Full time

    Client Relations Specialist and Project CoordinatorJob Category: Services Requisition Number: CUSTO001303Job OverviewClient Relations SpecialistThe Client Relations Specialist serves as the primary liaison between True Commerce, a leading provider of Vendor Managed Inventory (VMI) solutions, and its clientele. This role involves guiding new clients through...

  • Maintenance Specialist

    2 weeks ago

    Cincinnati, Ohio, United States Pyramid Global Hospitality Full time

    Position OverviewBecome a vital member of the Pyramid Global Hospitality team as a Maintenance Specialist. We are committed to providing exceptional service and ensuring our facilities are in top condition.As a Maintenance Specialist, your role will encompass a range of responsibilities aimed at preserving the integrity of our facilities and enhancing guest...

  • Guest Services Director

    6 days ago

    Cincinnati, Ohio, United States The Westin Cincinnati Full time

    About This RoleWe are seeking a highly skilled and experienced Front Office Operations Manager to join our team at The Westin Cincinnati. As a key member of our hotel's management team, you will be responsible for ensuring exceptional guest service standards are met through optimal training, staffing, and supervision of labor, efficient management of...

  • Senior Client Relations Specialist

    2 weeks ago

    Cincinnati, Ohio, United States Elevance Health Full time

    Job Overview Senior Client Relations Specialist - National Account Management Location: This role operates on a hybrid model, combining remote work with office attendance. Candidates should reside within a reasonable commuting distance from an Elevance Health PulsePoint location. The Senior Client Relations Specialist is tasked with managing the...

  • Guest Services Cashier

    2 weeks ago

    Cincinnati, Ohio, United States Boyd Gaming Full time

    Position Overview:As a vital member of our team, the Host/Cashier plays a crucial role in ensuring a welcoming atmosphere for our guests. Under general supervision, you will greet and seat visitors, managing the flow of guests in our dining area. This position is part of the esteemed Ladies & Gents of Belterra Park program, where you will embody the Boyd...

  • Client Relations and Sales Specialist

    2 weeks ago

    Cincinnati, Ohio, United States Hertz Full time

    Position Overview:The Client Relations and Sales Specialist engages with clients regarding their vehicle rentals. This role focuses on maximizing revenue by proactively presenting additional products and services while effectively addressing client concerns. It is essential to ensure that clients receive exceptional service and sales...

  • Client Relations Specialist

    2 weeks ago

    Cincinnati, Ohio, United States Stone Center Full time

    Job Title: Inside Sales RepresentativeAbout the Stone Center Sales TeamStone Center is in search of an Inside Sales Representative to enhance our growing team. In this pivotal role, you will contribute significantly to the commercial and residential construction sectors. This position offers the chance to engage with clients and collaborate with colleagues...

  • Guest Services Manager

    1 week ago

    Cincinnati, Ohio, United States Kenwood Full time

    Front of House Assistant ManagerCompany Overview: Kenwood is a premier entertainment venue that offers a unique blend of dining and cinematic experiences. Our establishment features a variety of amenities, including a full-service bar and comfortable seating, designed to enhance the guest experience.Job Description: In the role of Front of House Assistant...

  • Community Relations Specialist, Adapt for Life

    2 weeks ago

    Cincinnati, Ohio, United States Cincinnati Children's Hospital Medical Center Full time

    Senior Community Engagement Specialist, Adapt for Life Department/Unit: Adapt for Life Hours/FTE: 40/1.0 FTE Expected Starting Salary Range: $28 – 35/hr This is a 10-month position working during the school year, August- June. At Cincinnati Children's, our mission is to enhance children's health. We embrace a comprehensive team approach, both...

  • Beverage Service Specialist

    2 weeks ago

    Cincinnati, Ohio, United States Boyd Gaming Full time

    Position Overview:As a Beverage Service Specialist, you will play a crucial role in providing exceptional service to our guests. Under general supervision, you will manage beverage orders, ensuring prompt and accurate delivery while maintaining a clean and well-stocked bar environment.Key Responsibilities:Deliver outstanding guest service by maintaining a...

  • Guest Services Representative

    2 weeks ago

    Cincinnati, Ohio, United States The Westin Cincinnati Full time

    About Us:Become a part of our dynamic team at The Westin Cincinnati.Experience a workplace that values your input and fosters your professional development. At The Westin Cincinnati, we are more than just colleagues; we are a tradition of excellence. Our team members enjoy long tenures, showcasing our commitment to hospitality within the HEI Hotels & Resorts...

  • Bar Support Specialist

    3 days ago

    Cincinnati, Ohio, United States Boyd Gaming Full time

    Job Summary:We are seeking a highly motivated and detail-oriented Bar Support Specialist to join our team at Belterra Park Gaming. As a Bar Support Specialist, you will provide exceptional support to our bartenders and guests, ensuring a seamless and enjoyable experience.Key Responsibilities:Deliver exceptional guest service by being attentive, friendly, and...