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Client Relations Specialist

2 months ago


Cincinnati, Ohio, United States Total Quality Logistics Full time

About the Position:
As a Client Relations Specialist at Total Quality Logistics, you will undergo comprehensive training to become a knowledgeable resource in a particular transportation mode (e.g., Full-truckload, Less-Than-Truckload, Drayage) to facilitate daily shipping operations. You will serve as the primary support for our sales team, directly contributing to the company's growth.

Benefits:
Starting compensation at $16.50/hr.

Comprehensive Health, Dental, and Vision insurance tailored to your needs, including a plan that incurs no cost to you + 401(k) with company contributions

Opportunities for advancement with defined career pathways

Up to $5,000 annually in tuition reimbursement

Incentives for employee referrals

Recognized as a Fortune 100 Best Companies to Work For and Forbes America's Best Employers (2022)

Key Responsibilities:
Become the expert on all administrative functions related to your assigned accounts

Document and oversee all tasks within our internal systems

Coordinate appointments and assist in managing shipments from initiation to delivery

Address shipping challenges with a high degree of professionalism

Deliver exceptional customer service to both internal and external stakeholders

Assist with billing and payment processing as required

Qualifications:
Preferred 1+ year of experience in customer service

Demonstrated strong work ethic with a record of excellent attendance

Exceptional verbal communication skills – both in-person and over the phone

Proficient in Microsoft Office Suite, including Word, Excel, and Outlook

Ability to take ownership of tasks and ensure their completion