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Senior Client Relations Specialist

2 months ago

Cincinnati, Ohio, United States Elevance Health Full time

Job Overview

Senior Client Relations Specialist - National Account Management

Location: This role operates on a hybrid model, combining remote work with office attendance. Candidates should reside within a reasonable commuting distance from an Elevance Health PulsePoint location.

The Senior Client Relations Specialist is tasked with managing the daily service operations for national accounts.

Key Responsibilities:

  • Engages with clients to tailor and design specific benefit plans that align with their unique requirements.
  • Oversees and coordinates benefit design challenges and adjustments with internal teams responsible for operations and implementation.
  • Evaluates client needs and proposes product enhancements or additions to boost sales performance.
  • Cultivates relationships and addresses inquiries from current accounts, members, and brokers.
  • Comprehends client benefits and objectives thoroughly.
  • Persuades clients to consider additional products or services for their existing accounts (up-selling).
  • Ensures commitments made to clients are fulfilled.
  • Anticipates client and market needs and articulates these effectively within Elevance Health.
  • Travels as required to engage with potential clients or key stakeholders.

Qualifications:

A BA/BS degree is required, along with a minimum of 3 years of experience in account management or sales; or an equivalent combination of education and experience. A sales license must be obtained and appointed within a specified timeframe post-hire.

Preferred Qualifications:

  • Experience in the managed care or healthcare insurance sector, particularly in Large Groups and/or National Accounts sales, is highly desirable.
  • Strong strategic thinking, decision-making, and problem-solving abilities are preferred.
  • Proven success in collaborating with leadership and cross-functional teams to achieve common objectives is highly valued.
  • Experience confidently interacting with senior management and executive stakeholders, acting as a subject matter expert, is preferred.
  • Exceptional written, verbal, presentation, and interpersonal communication skills, with a demonstrated ability to negotiate between multiple parties, are strongly preferred.
  • Proficiency in Microsoft Office Suite, MS Teams, and Salesforce is advantageous.

Job Level:

Non-Management Exempt

Work Schedule:

1st Shift (United States of America)

Job Family:

SLS > Sales Support

About Elevance Health:

Elevance Health is committed to enhancing lives and communities by simplifying healthcare. As a Fortune 25 company with a rich history in the healthcare sector, we seek leaders at all levels who are dedicated to making a positive impact on our members and the communities we serve.

Our Work Culture:

At Elevance Health, we are fostering a culture that promotes our strategic goals while also facilitating personal and professional growth for our associates. Our core values and behaviors underpin our culture, driving our strategy and business outcomes.

We provide a competitive range of total rewards, including merit increases, paid holidays, Paid Time Off, and incentive bonus programs, alongside comprehensive medical, dental, and vision benefits, 401(k) matching, stock purchase plans, life insurance, wellness initiatives, and financial education resources.

Elevance Health embraces a Hybrid Workforce Strategy, requiring associates to work at an Elevance Health location at least once a week, with specific onsite requirements discussed during the hiring process. Candidates must reside within a reasonable commuting distance from an Elevance Health location.

Elevance Health prioritizes the health of our associates and communities. We require new candidates in certain roles to be vaccinated against COVID-19, with exceptions made for valid reasons. Elevance Health adheres to all relevant federal, state, and local laws.

Elevance Health is an Equal Employment Opportunity employer, ensuring that all qualified applicants receive consideration for employment without discrimination based on age, citizenship status, color, creed, disability, ethnicity, genetic information, gender, marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other protected status. Applicants needing accommodation during the application process may request assistance.