Client Support Specialist

2 weeks ago


Lake Mary, Florida, United States Innova Solutions Full time
Position Overview:
Innova Solutions is seeking a dedicated Customer Service Representative to enhance our client engagement efforts. This role is pivotal in delivering exceptional service and resolving client inquiries effectively.

Key Responsibilities:
1. Provide advanced analytics and reporting services aimed at optimizing client processing systems.
2. Address moderate to complex client issues, ensuring timely resolutions.
3. Collaborate with various organizational teams to ensure that challenges are managed efficiently.
4. Engage in product development and system testing to maintain high standards in transaction processing.
5. Utilize in-depth knowledge of industry practices to deliver tailored solutions to clients.
6. Support junior client processing roles and oversee their work allocation.
7. Contribute to the achievement of team objectives through effective communication and collaboration.

Qualifications:
A Bachelor's degree or equivalent experience is required, along with 5-7 years of relevant work experience. Experience in brokerage processing is preferred.

Compensation and Benefits:
The pay range for this position is $25 per hour, with the final offer determined by various factors including education and experience. Benefits include medical coverage, dental and vision insurance, 401(k), health savings accounts, life insurance, and more.

About Innova Solutions:
Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals globally and has a revenue nearing $3 billion. We provide strategic technology and business transformation solutions to our clients, empowering them to excel in their industries.

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