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Client Support Specialist

2 months ago

Lake Mary, Florida, United States American Cybersystems Full time
Position Overview:
American Cybersystems is seeking a dedicated Customer Service Representative to join our dynamic team. This role is essential in ensuring exceptional service delivery and client satisfaction.

Role Type:
Full-time/Contract to Hire

Key Responsibilities:
  • Address and manage moderate to complex client inquiries and concerns.
  • Collaborate with various organizational units to ensure timely service delivery and issue resolution.
  • Engage with teams to monitor and address problems effectively, ensuring timely resolutions.
  • Provide assistance to junior client processing roles, including oversight of their tasks.

Preferred Qualifications:
  • Experience in a call center or financial services environment is highly desirable.
  • This is a hybrid role requiring 2-3 days in the office.

Compensation and Benefits:
Pay Range:
$23/hr. - $25/hr. on W2, based on various factors including education and experience.

Benefits Include:
Medical and pharmacy coverage, dental and vision insurance, 401(k), health savings account (HSA), flexible spending account (FSA), life insurance, pet insurance, short-term and long-term disability, accident and critical illness coverage, legal and ID theft protection, sick leave, and other paid leave options as mandated by law.

About American Cybersystems:
Founded in 1998, American Cybersystems has established itself as a leader in technology and business transformation solutions. With a global presence, we empower our clients to excel in their respective industries.

Recent Achievements:
  • Recognized as one of the largest IT consulting staffing firms in the USA.
  • Awarded the ClearlyRated Client Diamond Award.
  • Advanced Tier Services partner with AWS.

American Cybersystems is committed to providing equal employment opportunities and fostering a diverse work environment.