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Client Support Specialist

2 months ago

Lake Mary, Florida, United States Trumpet Behavioral Health Full time

Position Overview:

Compensation: $21-25/hr. based on experience

Client Support Specialist: Empowering Families Through Exceptional Care Coordination

Are you passionate about making a difference in the lives of children with autism? If you possess the tenacity of a sales professional combined with a robust background in client relations, Trumpet Behavioral Health has an exciting opportunity for you. We are looking for a proactive and results-oriented Client Support Specialist to join our dedicated team.

Understanding the Role of a Client Support Specialist

Facilitating Effective Communication

Your communication skills are your greatest asset. Whether through a comforting phone conversation, a well-structured email, or comprehensive documentation, you serve as the vital link between families and the assistance they require. Your clarity and promptness instill confidence and reassurance.

Mastering Trumpet Behavioral Health's Services

Knowledge is essential. You are not merely an advocate; you are a well-informed resource. Your deep understanding of Trumpet Behavioral Health's programs and services enables you to address inquiries with precision and alleviate any concerns.

Guiding Families Through Enrollment

Enrollment is a crucial step. You will assist families in navigating the necessary paperwork and requirements, ensuring a smooth transition into our programs. Your expertise will help simplify administrative processes.

Ensuring Compliance: Documentation and Reporting

Attention to detail is paramount, and your thoroughness is evident in your documentation and reports. Your commitment to adhering to professional, state, and federal regulations guarantees that every detail is meticulously managed.

Accuracy in Onboarding

The success of our services relies on accurate and timely information. You play a critical role in ensuring that each child's unique needs are well understood, documented, and communicated to the team.

Commitment to Excellence

Setting and Achieving Performance Goals

In the realm of client support, excellence is the benchmark. You are not just a coordinator; you are a high achiever. Each month presents an opportunity to surpass performance metrics and Key Performance Indicators (KPIs), driving our collective success.

Qualifications That Matter

  • A Bachelor's degree or equivalent experience forms the foundation of your qualifications. You bring a blend of one to two years of relevant experience and/or training, merging education with practical knowledge. Previous experience in healthcare and/or sales is preferred.
  • You possess a solid understanding of practices and procedures, particularly in Applied Behavior Analysis (ABA), which is central to our services.
  • Your technological proficiency is exceptional, from navigating the MS Office Suite to understanding insurance pre-certification processes.
  • Familiarity with medical terminology allows you to interpret physician orders and clinical documentation effectively.
  • Your communication style is collaborative, engaging with client families, colleagues, administration, and other stakeholders to ensure comprehensive care.
  • Trust is essential, and your dedication to maintaining strict HIPAA compliance safeguards sensitive information, fostering trust with every interaction.
  • Experience with Salesforce is a plus.

Benefits

  • Cross-training opportunities that enhance your professional growth.
  • A competitive salary that reflects your experience and dedication.
  • A 401K Retirement Plan with matching contributions to support your financial future.
  • Comprehensive medical, dental, and vision insurance to prioritize your well-being.
  • A hybrid work model that combines remote and on-site opportunities for our Client Support Specialists.

About Trumpet Behavioral Health

At Trumpet Behavioral Health, we are dedicated to transforming the lives of children with autism. Our team is at the heart of this mission, delivering high-quality ABA therapy and striving to exceed industry standards in clinical outcomes.

We are committed to your ongoing professional development, offering Continuing Education Units (CEUs), impactful conferences, and opportunities for involvement in innovative research and advocacy efforts within the ABA field.

We provide ABA therapy in numerous centers across the country. For more information about our services, please visit our careers page.

Trumpet Behavioral Health is an Equal Opportunity Employer. We are committed to creating an inclusive and equitable workplace, free from discrimination based on race, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, veteran status, or any other legally protected status. All employment decisions are based on qualifications, merit, and business needs.