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Client Support Specialist

2 months ago

Lake Mary, Florida, United States Innova Solutions Full time

Innova Solutions is actively seeking a Customer Service Representative.

Position Type: Contract to Hire

Duration: 12+ Months Temp to Perm

Location: Lake Mary, FL

Hybrid Position: 3 days in office

Training: Remote

Training Schedule: Mon-Fri 8am-4:30pm; Day 1 starts at 9am

Post-Training Schedule: Hourly shifts; Start & End times ranging between 11am-12am

As a Customer Service Representative, your responsibilities will include:

  • Delivering intricate analytics and reporting services, focusing on enhancing and automating Client Processing systems. Addressing moderate to complex external client concerns.
  • Providing direct advice to various organizational units/teams to ensure timely service delivery or issue resolution.
  • Collaborating with organizational units/teams to ensure that problems are appropriately addressed and resolved promptly.
  • Engaging in product development, enhancements, and system testing to ensure efficient processing of high-value transactions.
  • Resolving complex issues by leveraging a deep understanding of system intricacies.
  • Combining extensive area knowledge with a solid grasp of industry standards to deliver solutions to both internal and external clients.
  • Offering support to junior client processing roles.
  • Possibly overseeing and reviewing the work of other team members.
  • May involve specific supervisory review, training, and approval responsibilities.
  • Contributing to the achievement of related team objectives.

The ideal candidate will possess: Strong customer service experience with a background in Financial Services.

Qualified candidates are encouraged to APPLY NOW for immediate consideration. Please submit the required information, and we will reach out as soon as possible.

PAY RANGE AND BENEFITS:

Pay Range: $24.00/hr - $25.00/hr

*The pay range offered to a successful candidate will depend on various factors, including education, work experience, location, specific job duties, and certifications.

Benefits: Innova Solutions provides benefits (based on eligibility) that include: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health Savings Account (HSA), Flexible Spending Account (FSA), Life Insurance, Pet Insurance, Short-term and Long-term Disability, Accident & Critical Illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leave as required by law, Employee Assistance Program (EAP).

ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals globally and reports an annual revenue nearing $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we provide strategic technology and business transformation solutions to our clients, enabling them to excel in their respective fields.

Recent Recognitions:

  • One of the Largest IT Consulting Staffing Firms in the USA - Recognized as #4 by Staffing Industry Analysts (SIA 2022)
  • ClearlyRated Client Diamond Award Winner
  • One of the Largest Certified MBE Companies in the NMSDC Network
  • Advanced Tier Services partner with AWS and Gold with MS

Website:

Innova Solutions is an Equal Opportunity Employer and prohibits any form of unlawful discrimination and harassment. The company is committed to the principle of equal employment opportunity for all employees and to providing a work environment free of discrimination and harassment based on race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by applicable laws.

The company will consider qualified applicants with arrest and conviction records in compliance with relevant laws.

American Cybersystems, Inc is acting as an Employment Agency in relation to this vacancy.