Client Support Specialist

2 weeks ago


Lake Mary, Florida, United States Innova Solutions Full time

Innova Solutions is seeking a dedicated Customer Service Representative.

Position Type: Full-time/Contract to Hire

Duration: 12 Months

Location: Lake Mary, FL

Work Arrangement: Hybrid Role

Training Schedule: Monday to Friday, 8 AM - 4:30 PM

Post-Training Schedule: 8-10 hour shifts; Start & End times ranging between 11 AM - 12 AM

Key Responsibilities:

  • Manage moderate to complex client inquiries and issues.
  • Provide direct guidance to various organizational teams to ensure prompt service delivery or issue resolution.
  • Collaborate with teams to ensure timely addressing and resolution of problems.
  • Support junior client processing roles and may oversee the allocation and review of team members' work.

Preferred Qualifications:

  • Experience in Call Center or Financial Services is highly desirable.
  • Hybrid work model with 2-3 days in the office.

Qualified candidates are encouraged to APPLY NOW for immediate consideration. We are actively interviewing for this and similar roles. If this position does not align with your career goals, we offer a referral bonus program for successful placements.

Compensation and Benefits:

Pay Range: $23/hr - $25/hr on W2, based on various factors including education, experience, and job responsibilities.

Benefits: Innova Solutions provides a range of benefits (subject to eligibility), including medical and pharmacy coverage, dental and vision insurance, 401(k), health savings account (HSA), flexible spending account (FSA), life insurance, pet insurance, short-term and long-term disability, accident and critical illness coverage, legal and ID theft protection, sick leave, and other paid leave as required by law, along with an Employee Assistance Program (EAP).

About Innova Solutions: Established in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs around 50,000 professionals globally and generates nearly $3 billion in annual revenue. We deliver strategic technology and business transformation solutions through our global delivery centers across North America, Asia, and Europe, empowering our clients to excel in their respective fields.

Recent Recognitions:

  • Ranked as one of the largest IT consulting staffing firms in the USA – #4 by Staffing Industry Analysts (SIA 2022)
  • Recipient of the ClearlyRated Client Diamond Award (2020)
  • One of the largest certified MBE companies in the NMSDC Network (2022)
  • Advanced Tier Services partner with AWS and Gold with Microsoft

Equal Opportunity Employer: Innova Solutions is committed to equal employment opportunities and prohibits unlawful discrimination and harassment. We encourage all qualified candidates to apply for employment opportunities.



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