Client Support Specialist

2 weeks ago


Lake Mary, Florida, United States American Cybersystems Full time
Position Title:
Customer Service Representative

Position Type:
Fulltime/ Contract to Hire

Duration:
12 Months

Location:
Hybrid Role (3 Days Onsite, 2 Days Remote)

Role Overview:
As a Customer Service Representative, you will be responsible for managing moderate to complex client inquiries. You will provide direct guidance to various organizational units to ensure prompt service delivery and issue resolution.

Your role will involve collaborating with different teams to ensure that challenges are addressed effectively and resolved in a timely manner.

You will also support junior client processing roles and may oversee the allocation and verification of tasks among team members.

Preferred Qualifications:
Experience in Call Center or Financial Services is highly desirable. Hybrid work arrangement with 2-3 days in the office.

Duration and Opportunities:
This position is temporary, lasting up to 6 months, with the potential for transition into a full-time role.

A high school diploma is required, while a college degree is not mandatory. Qualified candidates are encouraged to submit their applications for consideration.

We are actively conducting interviews to fill this and other similar roles.

If this position does not align with your career goals, we offer a referral bonus program for successful placements, subject to program guidelines.


Compensation and Benefits:
Pay Range:
$23/hr. - $25/hr. on W2. The offered pay range will be determined based on various factors, including education, work experience, job location, specific responsibilities, and certifications.

Benefits:
American Cybersystems provides a range of benefits (subject to eligibility), including medical and pharmacy coverage, dental and vision insurance, 401(k), health savings account (HSA), flexible spending account (FSA), life insurance, pet insurance, short-term and long-term disability, accident and critical illness coverage, pre-paid legal and ID theft protection, sick leave, and other paid leave options as required by law.

About American Cybersystems:

American Cybersystems is a leading provider of technology and business transformation solutions, empowering clients to excel in their respective industries.

We are committed to fostering a diverse and inclusive work environment, ensuring equal employment opportunities for all employees.



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