Accounts Receivable Supervisor

4 weeks ago


Charlotte, North Carolina, United States Jobot Full time
Position Overview:
An esteemed B2C organization is seeking a Collections Manager to enhance their Customer Operations division. This position offers competitive remuneration and the chance to work with a well-regarded brand.

The organization provides a comprehensive benefits package, including medical, dental, and vision insurance, along with a 401(k) plan featuring a substantial company match.

Being part of this team grants access to a modern gym and cafeteria, as well as a nurturing work atmosphere that promotes professional growth and development.


Key Responsibilities:
  • Guide and mentor the collections team to maximize efficiency and foster ongoing improvement.
  • Establish clear performance goals and provide consistent feedback to team members.
  • Ensure all collection efforts adhere to company policies and regulatory requirements.
  • Remain informed about best practices and regulatory updates to enhance collection strategies.
  • Facilitate regular training sessions to inform the team about updated processes.
  • Work collaboratively with cross-functional teams to streamline operations and address complex challenges.
  • Evaluate collections performance metrics and deliver insights to senior management for optimization.
  • Manage risks related to collections and implement strategies for mitigation.
  • Conduct compliance audits to maintain internal and external standards.

Required Qualifications:
  • Bachelor's degree in Business, Finance, or a related discipline.
  • Expertise in Salesforce and billing systems.
  • 10 years of experience in contact center operations, including dialer management.
  • Demonstrated experience in collections management within a service-oriented sector.
  • Strong leadership and team management capabilities.
  • Understanding of laws and regulations governing collections.
  • Familiarity with collections software and CRM systems.

If you are driven by challenges and are interested in this opportunity, we encourage you to consider becoming part of our dedicated team.



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