Accounts Receivable Supervisor
4 weeks ago
An esteemed B2C organization is seeking a Collections Manager to enhance their Customer Operations division. This position offers competitive remuneration and the chance to work with a well-regarded brand.
The organization provides a comprehensive benefits package, including medical, dental, and vision insurance, along with a 401(k) plan featuring a substantial company match.
Being part of this team grants access to a modern gym and cafeteria, as well as a nurturing work atmosphere that promotes professional growth and development.
Key Responsibilities:
- Guide and mentor the collections team to maximize efficiency and foster ongoing improvement.
- Establish clear performance goals and provide consistent feedback to team members.
- Ensure all collection efforts adhere to company policies and regulatory requirements.
- Remain informed about best practices and regulatory updates to enhance collection strategies.
- Facilitate regular training sessions to inform the team about updated processes.
- Work collaboratively with cross-functional teams to streamline operations and address complex challenges.
- Evaluate collections performance metrics and deliver insights to senior management for optimization.
- Manage risks related to collections and implement strategies for mitigation.
- Conduct compliance audits to maintain internal and external standards.
Required Qualifications:
- Bachelor's degree in Business, Finance, or a related discipline.
- Expertise in Salesforce and billing systems.
- 10 years of experience in contact center operations, including dialer management.
- Demonstrated experience in collections management within a service-oriented sector.
- Strong leadership and team management capabilities.
- Understanding of laws and regulations governing collections.
- Familiarity with collections software and CRM systems.
If you are driven by challenges and are interested in this opportunity, we encourage you to consider becoming part of our dedicated team.
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