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Accounts Receivable Supervisor
2 months ago
An established B2C organization is seeking a Collections Manager to enhance their Customer Operations division.
Salary Range:
$85,000 - $110,000 annually
About Us:
We are a prominent B2C organization looking to appoint a Collections Manager to strengthen our Customer Operations team.
Benefits of Joining:
- Competitive compensation and the chance to represent a renowned brand.
- Comprehensive medical, dental, vision, short- & long-term disability, and life insurance options.
- Paid holidays, floating holidays, and generous paid time off (PTO).
- 401(k) plan with an attractive company match.
- Access to a state-of-the-art gym and cafeteria on-site.
Position Overview:
Our organization is in search of a skilled and proactive Collections Manager to oversee our collections team, which is responsible for receivables collection and minimizing revenue loss.
Key Responsibilities:
- Guide, mentor, and develop the collections team to ensure optimal performance and ongoing improvement.
- Establish clear performance objectives and provide consistent feedback to team members.
- Ensure all collection efforts comply with company policies, standard operating procedures, and regulatory standards.
- Regularly assess and update collection policies and procedures to align with best practices and regulatory changes.
- Conduct training sessions to keep the team informed about policies and procedures.
- Formulate and execute strategies to enhance collections efficiency and customer satisfaction.
- Collaborate with other departments to address complex issues and streamline processes.
- Monitor and evaluate collections performance metrics and key performance indicators (KPIs).
- Prepare and deliver regular reports to senior management regarding collections activities, performance, and improvement areas.
- Ensure compliance with legal and regulatory standards in all collection activities.
- Manage risks associated with collections and implement strategies to mitigate them.
- Conduct routine audits to ensure adherence to internal and external standards.
Qualifications:
- Bachelor's degree in Business, Finance, or a related discipline.
- Proficiency in Salesforce and billing systems.
- A decade of experience in contact center operations, including dialer activity.
- Proven track record in collections management, ideally within a service-oriented sector.
- Strong leadership and team management capabilities.
- Familiarity with relevant laws and regulations governing collections.
- Competence in utilizing collections software and customer relationship management (CRM) systems.
