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Strategic Solutions Architect

2 months ago

San Francisco, California, United States OpenAI Full time
About the Role

We are seeking an experienced solutions leader to partner with our customers and ensure they achieve tangible business value from our models through ChatGPT and the OpenAI API.

Key Responsibilities:
  • Partner with senior business stakeholders to understand their pre-sales needs, guide their AI strategy, and identify the highest value use cases and applications.
  • Work with business and technical teams to demonstrate the value of our solutions and recommend architectural patterns to kickstart their implementation and development.
  • Deliver an exceptional pre-sales customer experience for Strategics prospects and customers by providing technical expertise, outlining the value proposition, and answering product, API, and LLM-related questions.
  • Demonstrate how leveraging OpenAI APIs and ChatGPT can meet customers' business needs and deliver substantial business value.
  • Create and maintain documentation, guides, and FAQs related to common questions and requirements discovered during the pre-sales process.
  • Develop and nurture strong customer relationships during the evaluation, validation, and purchasing process.
  • Foster customer advocacy and represent the voice of the customer with internal teams by gathering and relaying customer feedback, identifying themes across customers, and incorporating them into product planning.
  • Serve as the first line of defense for security and compliance questions, explaining standardized collateral, guiding customers toward relevant resources (e.g., trust portal), and escalating complex requirements to the appropriate teams.
Requirements:
  • 7+ years of experience in a technical pre-sales role, managing C-level technical and business relationships with complex global organizations.
  • Thorough understanding of IT security principles and customer requirements for technical B2B SaaS products, with experience providing higher-level security and compliance support.
  • Industry experience in programming languages like Python or Javascript.
  • Delivered prototypes of Generative AI/traditional ML solutions and have knowledge of network/cloud architecture.
  • Effective presenter and communicator who can translate business and technical topics to all audiences, including senior leaders.
  • Own problems end-to-end and are willing to pick up whatever knowledge you're missing to get the job done.
  • Humble attitude, eagerness to help your colleagues, and a desire to do whatever it takes to make the team succeed.
About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products.

AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or any other legally protected status.