Customer Service Representative

4 weeks ago


New Braunfels, Texas, United States TaskUs Full time
About TaskUs

TaskUs is a leading provider of outsourced digital services and next-generation customer experience solutions to fast-growing technology companies. Our mission is to protect and grow our clients' brands by delivering exceptional customer experiences.

Job Description

We are seeking a highly skilled Content Moderation Rater to join our team. As a Content Moderation Rater, you will be responsible for resolving customer inquiries, troubleshooting software and device issues, and delivering fast and customized solutions.

Responsibilities
  • Assist customers with empathy, accuracy, and timeliness
  • Stay up-to-date on products and community standards
  • Make well-balanced decisions and advocate for our community
  • Utilize strong interpersonal skills, verbal and written communication skills, and empathy
  • Display a strong bias towards doing what's right for our community
Qualifications
  • Excellent communication and writing skills
  • General curiosity about how and why things work
  • Ability to quickly learn and articulate technical concepts
  • Ability to empathize with users and convey confidence through written interactions
  • Well-versed in chat and email etiquette, with a fine-tuned attention to detail
  • Proficiency in Microsoft Office, with moderate-level expertise in Excel required
  • High affinity and cultural awareness
  • Adaptable to change
  • High level of English proficiency
  • 1+ years of call center experience or equivalent
About Us

We are a collective of highly capable humans who understand how to deploy technology and data to best serve our clients' purposes. From Digital CX to Content Security, AI Operations, Consulting, and more, we consider ourselves responsible for protecting our partners' interests and supporting their long-term success through innovation and technology.

In addition to our #Ridiculous culture, you'll enjoy benefits like:

  • Outstanding medical, dental, vision, and prescription plans
  • 401k match
  • Pet insurance
  • In-house wellness coaches
  • Hundreds of discounts with the brands you love and use

TaskUs partners with the world's most innovative and disruptive brands to protect what matters most and thrive in an ever-changing world.



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