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Customer Service Representative
1 month ago
We are seeking a highly skilled and compassionate Customer Service Representative to join our team at Cajun Hawk Veterinary Group PLLC. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our clients, ensuring a positive and welcoming experience for all who visit our clinic.
Key Responsibilities
- Provide top-notch customer service to clients, responding to inquiries, scheduling appointments, and addressing concerns in a timely and professional manner.
- Efficiently schedule appointments for veterinary consultations, check-ups, and procedures, considering the availability of veterinarians and the specific needs of each pet.
- Handle multi-line phone system, log into multiple systems, and maintain accurate records of customer interactions, appointments, and pet/client details.
- Assist clients with billing inquiries, payment processing, and insurance-related matters, ensuring accurate invoicing and financial transactions.
- Offer detailed information about our veterinary services, including preventive care, vaccinations, dental procedures, and surgeries, ensuring pet owners are well-informed about their options.
- Address customer concerns, complaints, and issues with empathy and professionalism, working towards effective and satisfactory resolutions.
- Collaborate closely with veterinarians, veterinary technicians, and other staff members to ensure seamless communication and coordination in delivering high-quality veterinary care.
- Inform pet owners about promotions, discounts, and special offers, encouraging them to prioritize their pets' health through our veterinary services.
- Conduct follow-up communications with pet owners to ensure satisfaction after veterinary visits or procedures.
- Adhere to veterinary clinic policies, procedures, and compliance standards, ensuring a smooth and ethical operation.
- Contribute to the continuous improvement of customer service processes, suggesting enhancements to elevate the overall customer experience.
Requirements
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and multitask effectively.
- Strong organizational and time management skills.
- Proficiency in computer software, including practice management systems and Microsoft Office.
- Knowledge of veterinary procedures and terminology.
- Ability to maintain confidentiality and handle sensitive information.
- Flexibility to work varying shifts, including weekends and holidays.
What We Offer
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
- Recognition and rewards for outstanding performance.
