Bilingual Customer Service Representative

4 weeks ago


New Braunfels, Texas, United States TaskUs Full time
About TaskUs:

TaskUs is a leading provider of outsourced digital services and next-generation customer experience solutions. Our mission is to help clients represent, protect, and grow their brands through innovative technology and exceptional customer support.

We take pride in our People First culture, which has enabled us to expand our workforce to approximately 45,000 employees globally. With a presence in twenty-three locations across twelve countries, including the Philippines, India, and the United States, we are committed to creating an inclusive environment that fosters growth and development for all employees.

As a Bilingual Customer Service Representative, you will be the first point of contact for customers, owning and solving issues from start to finish. You will work with customers to troubleshoot software and device issues, deliver fast customized solutions, and create support tickets to provide the fastest and easiest resolution while delivering an incredible experience.

Key Responsibilities:
  • Research and resolve issues reported by clients' end-users via phone, email, and chat support.
  • Manage and maintain a test lab of devices running services to be used for reproducing customer issues.
  • Document all information on customer interaction according to standard operating procedures.
Key Qualifications:
  • Impeccable communication and writing skills.
  • General curiosity about how and why things work the way they do.
  • Ability to quickly learn and articulate technical concepts.
  • Ability to empathize with users and convey confidence through written interactions.
  • Well-versed in chat and email etiquette, with a fine-tuned attention to detail.
  • Demonstrated skill using the Microsoft Office suite, with moderate-level expertise in Excel required.
  • 2+ years technical/product support experience.
About Us:

We are a collective of highly capable humans who understand how to deploy technology and data to best serve our clients' purposes. From Digital CX to Content Security, AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners' interests and supporting their long-term success through innovation and technology powered by ridiculously smart people.

TaskUs partners with the world's most innovative and disruptive brands to protect what matters most and to thrive in an ever-changing world. We currently have over 25,000 employees around the world with offices across the United States, the Philippines, India, Taiwan, Mexico, Greece, Ireland, and Colombia.

In addition to our truly #Ridiculous culture, you'll enjoy benefits like:
  • Outstanding Medical, Dental, Vision, and Prescription plans.
  • 401k Match.
  • Pet Insurance.
  • Competitive Paid Time Off (including your birthday).
  • In-house Wellness Coaches.
  • Hundreds of Discounts with the Brands you Love and Use.


  • New Braunfels, Texas, United States TaskUs Full time

    About TaskUsTaskUs is a leading provider of outsourced digital services and next-generation customer experience to fast-growing technology companies. Our mission is to protect and grow our clients' brands by leveraging a cloud-based infrastructure and a team of highly capable humans.Job SummaryWe are seeking a highly skilled Bilingual Financial Customer...


  • New Braunfels, Texas, United States TaskUs Full time

    About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies. Our People First culture has enabled us to expand our workforce to approximately 45,000 employees globally, with a presence in twenty-three locations across twelve countries. We understand that achieving growth for...


  • New Braunfels, Texas, United States TaskUs Full time

    About TaskUsTaskUs is a leading provider of outsourced digital services and next-generation customer experience solutions to fast-growing technology companies. Our mission is to protect and grow our clients' brands by leveraging a cloud-based infrastructure and a team of highly capable humans.What We OfferWe prioritize our employees' well-being by offering...


  • New Braunfels, Texas, United States Hamilton-Ryker Full time

    Job Summary: We are seeking a highly skilled Customer Service Representative to join our team at Hamilton-Ryker. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.Key Responsibilities:Provide product and billing information, tracking numbers,...


  • New Caney, Texas, United States Branch 49 Full time

    {"h1": "Job Title: Bilingual Customer Service Representative", "p": "At Branch 49, we are seeking a highly motivated and customer-focused Inside Sales/Customer Service Customer Service Representative to join our team. This role combines the responsibilities of generating sales and providing top-notch customer service to ensure client satisfaction and...


  • New Braunfels, Texas, United States Hamilton-Ryker Full time

    At Hamilton-Ryker, we are seeking a highly skilled Customer Service Order Entry Clerk to join our team. This role is responsible for providing exceptional customer service and ensuring timely order processing. Key Responsibilities:Provide product and billing information, tracking numbers, order status, price/proforma quotes, COD's and freight costs to...


  • New Braunfels, Texas, United States Circle K Full time

    Key Responsibilities:As a Customer Service Representative at Circle K, you will provide exceptional customer service, resolve customer issues, and maintain a clean and safe store environment. You will also be responsible for operating cash registers, fuel consoles, and lottery machines, as well as inspecting store facilities and equipment for proper working...


  • New Braunfels, Texas, United States Elite Full time

    Job Title: Customer Service RepresentativeAbout the Role:We are seeking a dedicated individual to join our team as a Customer Service Representative. As a key member of our Elite organization, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:* Build strong relationships with clients through...


  • New Braunfels, Texas, United States Boon-Chapman Full time

    Job Title: Customer Service RepresentativeWe are seeking a detail-oriented and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for handling inbound calls, providing accurate and timely responses to customer inquiries, and maintaining a strong understanding of health claims, coding, and...


  • New Braunfels, Texas, United States TaskUs Full time

    About TaskUsTaskUs is a leading provider of outsourced digital services and next-generation customer experience solutions to fast-growing technology companies. Our mission is to help our clients represent, protect, and grow their brands by leveraging a cloud-based infrastructure and a global workforce of highly skilled professionals.Job SummaryWe are seeking...


  • New Braunfels, Texas, United States Circle K Full time

    As a Customer Service Representative at Circle K, you will be responsible for providing prompt and courteous customer service, resolving customer issues, and ensuring a positive shopping experience. Key responsibilities include:Ringing up all sales on the cash register properlyPerforming multi-function operations of fuel consoles, lottery machines, and other...


  • New Braunfels, Texas, United States EZCORP Full time

    We are seeking a highly motivated and customer-focused individual to join our team as a Retail Customer Service Representative. In this role, you will be responsible for providing exceptional customer service, processing sales and loans, and performing opening and closing store duties.Key Responsibilities:Provide excellent customer service by greeting...


  • New Braunfels, Texas, United States HEB Grocery Stores Full time

    As a Customer Service Representative at HEB Grocery Stores, you will be responsible for providing exceptional customer service by assisting customers with their shopping needs. Your duties will include:Key Responsibilities:Package groceries and assist customers in transporting their merchandise from the store to their vehicleGather baskets and pick up trash...


  • New Braunfels, Texas, United States TaskUs Full time

    Job SummaryWe are seeking a highly skilled and empathetic Customer Service Representative to join our team at TaskUs. As a Critical Safety Agent, you will be the first point of contact for drivers and riders who have lost items or are experiencing a safety issue.Your primary responsibility will be to assist callers with their safety or lost item concerns,...


  • New Braunfels, Texas, United States TaskUs Full time

    About TaskUsTaskUs is a leading provider of outsourced digital services and next-generation customer experience solutions for fast-growing technology companies. Our mission is to help our clients represent, protect, and grow their brands by leveraging our cloud-based infrastructure and expertise in digital customer experience.Job Title: Financial Customer...


  • New Braunfels, Texas, United States EZCORP Full time

    About EZCORPEZCORP is a leading provider of pawn lending and retail sales services. We are committed to delivering exceptional customer service and creating a positive work environment for our team members.Job SummaryWe are seeking a highly motivated and customer-focused Retail Customer Service Representative to join our team. As a Retail Customer Service...


  • New Braunfels, Texas, United States Cajun Hawk Veterinary Group PLLC Full time

    Job SummaryWe are seeking a highly skilled and compassionate Customer Service Representative to join our team at Cajun Hawk Veterinary Group PLLC. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our clients, ensuring a positive and welcoming experience for all who visit our clinic.Key...


  • New Braunfels, Texas, United States TaskUs Full time

    About TaskUsTaskUs is a leading provider of outsourced digital services and next-generation customer experience solutions to fast-growing technology companies. Our mission is to protect and grow our clients' brands by leveraging a cloud-based infrastructure and a team of highly capable humans.Job SummaryWe are seeking a skilled Financial Customer Service...


  • New Braunfels, Texas, United States Watershed Car Wash Full time

    Watershed Car Wash is a locally owned Texas car wash that has earned the award of "Top 100 Companies to Work For" three years in a row. We believe in building a strong culture and are looking for individuals who have a high capacity for serving others and building great culture. Our goal is to create opportunities for career growth within our company as our...


  • New Caney, Texas, United States Branch 49 Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Inside Sales/Customer Service Representative to join our team at Branch 49. This role combines the responsibilities of generating sales and providing top-notch customer service to ensure client satisfaction and retention.Key ResponsibilitiesProactively reach out to potential and existing...