Bilingual Customer Service Representative
4 weeks ago
TaskUs is a leading provider of outsourced digital services and next-generation customer experience solutions. Our mission is to help clients represent, protect, and grow their brands through innovative technology and exceptional customer support.
We take pride in our People First culture, which has enabled us to expand our workforce to approximately 45,000 employees globally. With a presence in twenty-three locations across twelve countries, including the Philippines, India, and the United States, we are committed to creating an inclusive environment that fosters growth and development for all employees.
As a Bilingual Customer Service Representative, you will be the first point of contact for customers, owning and solving issues from start to finish. You will work with customers to troubleshoot software and device issues, deliver fast customized solutions, and create support tickets to provide the fastest and easiest resolution while delivering an incredible experience.
Key Responsibilities:
- Research and resolve issues reported by clients' end-users via phone, email, and chat support.
- Manage and maintain a test lab of devices running services to be used for reproducing customer issues.
- Document all information on customer interaction according to standard operating procedures.
- Impeccable communication and writing skills.
- General curiosity about how and why things work the way they do.
- Ability to quickly learn and articulate technical concepts.
- Ability to empathize with users and convey confidence through written interactions.
- Well-versed in chat and email etiquette, with a fine-tuned attention to detail.
- Demonstrated skill using the Microsoft Office suite, with moderate-level expertise in Excel required.
- 2+ years technical/product support experience.
We are a collective of highly capable humans who understand how to deploy technology and data to best serve our clients' purposes. From Digital CX to Content Security, AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners' interests and supporting their long-term success through innovation and technology powered by ridiculously smart people.
TaskUs partners with the world's most innovative and disruptive brands to protect what matters most and to thrive in an ever-changing world. We currently have over 25,000 employees around the world with offices across the United States, the Philippines, India, Taiwan, Mexico, Greece, Ireland, and Colombia.
In addition to our truly #Ridiculous culture, you'll enjoy benefits like:
- Outstanding Medical, Dental, Vision, and Prescription plans.
- 401k Match.
- Pet Insurance.
- Competitive Paid Time Off (including your birthday).
- In-house Wellness Coaches.
- Hundreds of Discounts with the Brands you Love and Use.
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New Braunfels, Texas, United States TaskUs Full timeAbout TaskUsTaskUs is a leading provider of outsourced digital services and next-generation customer experience to fast-growing technology companies. Our mission is to protect and grow our clients' brands by leveraging a cloud-based infrastructure and a team of highly capable humans.Job SummaryWe are seeking a highly skilled Bilingual Financial Customer...
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New Braunfels, Texas, United States TaskUs Full timeAbout TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies. Our People First culture has enabled us to expand our workforce to approximately 45,000 employees globally, with a presence in twenty-three locations across twelve countries. We understand that achieving growth for...
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