Customer Service Representative

4 weeks ago


New Braunfels, Texas, United States Boon-Chapman Full time
Job Title: Customer Service Representative

We are seeking a detail-oriented and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for handling inbound calls, providing accurate and timely responses to customer inquiries, and maintaining a strong understanding of health claims, coding, and processing guidelines.

Key Responsibilities:
  • Handle a high volume of inbound calls with a focus on rapid response and excellent communication skills.
  • Maintain accurate and up-to-date records of customer interactions and call information.
  • Utilize Microsoft Excel and Word effectively for various tasks, including data analysis and report generation.
  • Research and resolve customer inquiries by providing accurate and timely responses.
  • Identify and report potential issues based on call trends and data analysis.
Qualifications:
  • At least 1 year of experience in a call center environment.
  • Essential attention to detail for accurate data entry, documentation, and compliance with regulatory standards.
  • Strong organizational skills to manage multiple tasks, prioritize effectively, and meet deadlines consistently.
  • Adaptability to learn new systems, processes, and industry regulations quickly and effectively.
Nice to Have:
  • Previous experience in the insurance or healthcare industry, particularly in enrollment processes.
  • Familiarity with specific software or platforms used in enrollment management.
Physical Requirements:
  • Prolonged periods sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times.

Boon-Chapman is an equal opportunity employer committed to diversity and inclusion. We encourage qualified individuals from all backgrounds to apply.



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