Customer Service Representative

4 weeks ago


New Braunfels, Texas, United States TaskUs Full time
Job Summary

We are seeking a highly skilled and empathetic Customer Service Representative to join our team at TaskUs. As a Critical Safety Agent, you will be the first point of contact for drivers and riders who have lost items or are experiencing a safety issue.

Your primary responsibility will be to assist callers with their safety or lost item concerns, gathering and documenting all necessary information. You will also be responsible for treating all calls with empathy and compassion, and submitting the appropriate ticket regarding the nature of the call.

In addition to your customer service skills, you will need to be able to analyze and anticipate the caller's situation to resolve problems and provide information. You will also be responsible for transferring drivers to the Driver Support line in the event of a non-safety or lost item concern.

We offer a comprehensive benefits package, including outstanding medical, dental, and vision plans, 401k match, and pet insurance. If you are a team player with excellent communication skills and a passion for providing exceptional customer service, we encourage you to apply for this exciting opportunity.

  • Assist callers with safety or lost item concerns
  • Gather and document all necessary information
  • Treat all calls with empathy and compassion
  • Submit the appropriate ticket regarding the nature of the call
  • Transfer drivers to the Driver Support line as needed


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