IT Support Specialist with Technical Expertise
5 days ago
Located in Washington, DC, Maryland, and other locations, Dynamic Solutions Technology, LLC is a strategic services firm that delivers high-quality IT solutions to commercial and government clients. We are currently seeking an experienced Tier III Help Desk Support Specialist to join our team.
As an IT Support Specialist, you will be responsible for providing top-notch technical support, troubleshooting complex issues, and ensuring seamless customer experiences. Your expertise in resolving technical problems, combined with your excellent communication skills, will enable you to deliver superior support services to our clients.
Key Responsibilities:
- Provide first-tier technical support, including problem resolution and technical assistance
- Resolve issues with various hardware and software components, including laptop PCs, printers, scanners, and mobile devices
- Manage user support tickets via phone, email, or IT support ticket systems
- Ensure compliance with government policies, procedures, and timelines for ticket escalation and resolution
- Assist end-users, troubleshoot issues, and document customer interactions
- Escalate tickets to appropriate support teams as necessary, verifying customer information and attaching relevant screenshots
- Follow up on open support requests and strive for timely resolutions
- Contribute knowledge and updated information to maintain Desktop Support Standard Operating Procedures (SOPs) and Training manuals
Qualifications:
- High School Diploma or GED certificate
- 5-6 years of relevant experience
- Security clearance/investigation of Tier 1/National Agency Check w/Inquiries (NACI)
We offer a competitive salary range of $60,000 - $80,000 per year, depending on experience, as well as opportunities for professional growth and development. If you are a motivated and skilled IT professional looking for a new challenge, please apply.
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