Teams Voice Solutions Architect
2 weeks ago
Position Overview
Magenium Solutions is seeking a skilled Teams Phone Solutions Architect to facilitate the integration of traditional PBX systems with Teams Voice using Direct Routing and Operator Connect.
Key Responsibilities
- Provide expert technical support and consulting services, leveraging over five years of experience in IT or a related field, or three years of voice implementation expertise.
- Take ownership of complex technical challenges, collaborating with customers and internal teams to deliver effective solutions.
- Conduct on-site implementations and demonstrate a willingness to travel as needed.
- Collaborate closely with Solutions Architects to design and implement Teams Voice Solutions.
Professional Development
Enhance your technical skills and professional knowledge to effectively address intricate customer challenges through ongoing training and readiness initiatives.
Product Improvement Engagement
Work alongside Microsoft Engineering and Supportability teams to investigate issues and contribute to the development of automation techniques and diagnostic tools aimed at enhancing Microsoft products.
Essential Qualifications
- Experience in product support or a related field.
- Strong analytical and communication abilities.
- Proficient in networking and VoIP technologies, including:
- Routing and Switching Protocols
- TCP, DNS, QoS, SIP
- VLANs and WAN protocols
- Familiarity with Windows Server and Active Directory.
- Experience with SBCs, Firewalls, and Direct Routing.
- Knowledge of Office 365 technologies, particularly Microsoft Teams, Intune, and Entra.
Preferred Certifications
Possession of MS-720 Teams Voice Engineer, MS-721 Collaborating Communications System Administrator, or MS-740 Troubleshooting Microsoft Teams certifications is highly desirable.
Technical Skills
- Analog Gateways
- SIP Gateways
- Analog Telephone Adapters (ATAs)
- Paging Systems
- PowerShell
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