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Teams Voice Solutions Architect

2 months ago


Chicago, Illinois, United States Magenium Full time

Position Overview

Magenium Solutions is seeking a skilled Teams Phone Solutions Architect to enhance our integration of on-premises PBX systems with Teams Voice through Direct Routing and Operator Connect.

Key Responsibilities

  • Technical Support: Provide expert assistance in resolving intricate technical challenges for customers, acting as a trusted advisor while collaborating across teams.
  • Implementation: Participate in on-site customer implementations and demonstrate a willingness to travel as necessary.
  • Collaboration: Work closely with Solutions Architects to design and deploy effective Teams Voice Solutions.

Professional Development

Continuously enhance your technical expertise and professional skills to effectively address complex customer inquiries through ongoing training and readiness initiatives.

Product Improvement Engagement

Collaborate with Microsoft Engineering and Supportability teams to investigate technical issues and contribute to the development of automation techniques and diagnostic tools that drive enhancements in Microsoft products.

Qualifications

  • Experience in product support or a related field.
  • Strong analytical and communication skills.
  • Proficient in networking and VoIP technologies, including:
    • Routing and Switching Protocols
    • TCP, DNS, QoS, SIP
    • VLANs and WAN protocols
  • Familiarity with Windows Server and Active Directory.
  • Experience with SBCs, Firewalls, and Direct Routing.
  • Knowledge of Office 365 technologies, particularly Microsoft Teams, Intune, and Entra.

Certifications:

Preferred certifications include MS-720 Teams Voice Engineer, MS-721 Collaborating Communications System Administrator, or MS-740 Troubleshooting Microsoft Teams.

Technical Skills:

  • Analog Gateways
  • SIP Gateways
  • ATAs
  • Paging Systems
  • PowerShell