Client Services Representative at MOH

2 weeks ago


GondrecourtleChâteau, Grand Est, United States Summit Orthopedics Full time

Join Our Team at Summit Orthopedics
At Minnesota Occupational Health (MOH), we are dedicated to supporting injured workers in maintaining their mobility and productivity. Our organization thrives in a vibrant, fast-paced environment where the diversity of our patient mix brings new challenges each day. Our staff members experience a strong sense of purpose and respect, fostering a familial atmosphere built on mutual appreciation and enjoyment.

Role Overview
The MOH Client and Patient Service Representative serves as the initial point of contact for all MOH client employers and their employees (patients). Key responsibilities include:

  • Exceptional Customer Service: Deliver outstanding service to all MOH clients, patients, providers, and staff by being attentive, respectful, and helpful.
  • Patient Registration: Greet and check in patients, collecting and verifying necessary medical and demographic information, and ensuring accurate updates as required.
  • Documentation Management: Oversee the check-out and discharge process for patients, ensuring all documentation is completed accurately and in compliance with HIPAA and relevant laws.
  • Triage Services: Assess walk-in workplace injuries and drug testing requests, coordinating with the clinical team as necessary.
  • Communication: Manage incoming phone inquiries, providing appropriate responses and directing calls to other MOH staff when needed.
  • Client Interaction: Maintain regular communication with client employers regarding patient results and manage requests for medical records.
  • Lobby Management: Ensure the patient lobby is accessible, organized, and welcoming.
  • Administrative Support: Perform various administrative tasks and other duties as assigned.

Summit Orthopedics, through its MN Occupational Health division, is trusted by numerous employers for their occupational medicine needs. Our commitment to service excellence, clinical expertise, and timely communication sets us apart. Our dedicated teams of occupational medicine professionals are here to support your efforts in maintaining a healthy and safe workforce.

Summit Orthopedics is an equal opportunity employer, committed to providing fair employment opportunities to all individuals in accordance with applicable laws and regulations.



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