Customer Service Representative

4 days ago


GondrecourtleChâteau, Grand Est, United States National Seating & Mobility Full time
About National Seating & Mobility

National Seating & Mobility (NSM) is a leading provider of complex mobility solutions, dedicated to delivering exceptional care and support to our clients. Our mission is to empower individuals with mobility needs to live independently and safely.

Job Summary

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients, care givers, and referral sources.

Key Responsibilities
  • Client Support: Respond to client inquiries and requests in a timely and professional manner, ensuring that their needs are met and exceeded.
  • Order Management: Coordinate with branch staff, clients, clinicians, and care givers to ensure seamless order management and delivery.
  • Data Entry and Clerical Support: Perform data entry, clerical support tasks, and assist with physical inventory, as needed.
  • Communication: Maintain effective communication with clients, care givers, and referral sources to ensure that their needs are met and exceeded.
Requirements
  • Education: High School Diploma or G.E.D.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to communicate effectively with clients, care givers, and referral sources.
  • Computer Skills: Proficient in computer software and systems, with the ability to learn new systems and technologies.
  • Organizational Skills: Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
  • Customer Focus: A customer-focused mindset, with a commitment to delivering exceptional service and support to our clients.
Benefits
  • Paid Time Off: Generous paid time off policy, including vacation and sick leave.
  • Company Paid Holidays: Company-paid holidays, including major holidays and floating holidays.
  • Health, Dental, Vision, & Life Insurance: Comprehensive health, dental, vision, and life insurance benefits.
  • 401k Company Match: Company-matched 401k plan, with a generous company match.
  • Tuition Reimbursement and Education Assistance: Tuition reimbursement and education assistance program, to support your ongoing education and career development.


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