Customer Service Representative

4 days ago


GondrecourtleChâteau, Grand Est, United States Taylor Corporation Full time

About Taylor Corporation

We are a leading provider of innovative products, services, and technologies addressing the toughest communication challenges. Our family of companies offers a diverse set of solutions for individuals, businesses, and distributors large and small.

Your Opportunity:

We are seeking a detail-oriented team player with a positive attitude and a passion for customer service to join our team as a Customer Service Representative. This role involves working with our independent sales force, answering customer and representative calls, and providing exceptional customer experience.

Your Responsibilities:

  • Answer incoming customer and representative calls
  • Contact sales reps for order or quote completion questions
  • Design, quote, and process orders for custom paper products
  • Address questions on shipped orders from dealers
  • Maintain a clean and professional workspace
  • Collaborate with various departments to meet customer needs
  • Enter rework orders, change orders, and update orders promptly
  • Apply credits and process reprints
  • Develop and maintain relationships with customers
  • Maintain a minimum performance standard as set by the department
  • Demonstrate respect for all team members
  • Show passion for customers and work
  • Strive for continuous improvement
  • Take personal and shared responsibility and accountability
  • Assist in other areas as needed

You Must Have:

  • High school diploma or equivalent
  • Strong interpersonal and communication skills
  • Strong sales and analytical skills
  • Ability to work in a seasonal high-stress environment for extended periods
  • Excellent attention to detail and be highly organized
  • Effective written and oral communication skills
  • Ability to manage a large time-sensitive workload
  • Intermediate/Advanced computer knowledge and software proficiency in Microsoft Office and Excel


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