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Client Service Coordinator

2 months ago

GondrecourtleChâteau, Grand Est, United States Arcxis Full time
Job Summary

We are seeking a highly organized and detail-oriented Client Service Specialist to join our team at ARCXIS. As a Client Service Specialist, you will serve as a communication point between our company and field personnel, ensuring seamless coordination and execution of daily operations.

Key Responsibilities
  • Analyze and monitor information from our operation software to determine daily routes for field inspectors.
  • Effectively schedule visits while following established procedures.
  • Monitor client construction schedules regularly to schedule data collection visits accordingly.
  • Proactively communicate with clients and coworkers regarding any issues with a home to maximize our customer service experience.
  • Confirm all visits for a particular day are assigned appropriately based on geography and workload distribution.
  • Track information relating to field inspections and any issues that arise.
  • Help management stay in touch with builders regarding missing and/or needed information.
Requirements
  • High School Diploma or equivalent.
  • Minimum of three (3) years general office experience.
  • Minimum of two (2) years direct experience in planning and prioritizing daily schedules.
  • Proven experience in data entry.
  • Above-average typing skills (WPM).
  • Professional written and verbal communication skills.
  • Above-average knowledge of word processing tools and spreadsheets (MS Office, Word, Excel).
  • Knowledge of construction management and contractor scheduling software a plus.
  • General construction knowledge a plus.
  • Ability to perform data entry in multiple forms of software.
  • Excellent customer service skills.
  • Excellent attention to detail.
  • Accountability and time management skills.
Benefits
  • 401(k) matching.
  • Dental insurance.
  • Employee assistance program.
  • Health insurance.
  • Health savings account.
  • Life insurance.
  • Paid time off.
  • Referral program.
  • Vision insurance.