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Customer Service Representative

2 months ago

Newark, New Jersey, United States System One Holdings, LLC Full time
{"Job Title": "Customer Service Specialist", "Job Description": "Job Summary

System One Holdings, LLC is seeking a highly skilled Customer Service Specialist to join our team. As a key member of our front-line support team, you will be responsible for providing exceptional customer service to applicants, participants, owners, and the public.

Key Responsibilities
  • Respond to incoming visitors and calls, providing information and directing them to the appropriate person as needed.
  • Look up necessary data in our system of record and enter notes regarding visitor name, reason for visit, and action needed.
  • Monitor traffic flow and environment in the waiting area, ensuring a positive experience for all visitors.
  • Complete weekly spreadsheets and maintain accurate records.
  • Immediately advise the Managing Director of any visitors or callers with issues or complaints.
  • Treat co-workers with courtesy and foster a spirit of teamwork.
Requirements
  • High school diploma or equivalent.
  • Three years' experience in a professional office environment, performing customer service and administrative functions.
  • Bilingual (English/Spanish) preferred.

We offer a dynamic and supportive work environment, and we are committed to helping our employees grow and develop in their careers. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.", "Language": "en-US"}