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Director of Fresh Foods and Customer Experience
2 months ago
**Job Summary**
We are seeking a highly experienced and skilled Senior Director to lead our Bakery and Prepared Foods operations. As a key member of our team, you will be responsible for driving business growth, improving customer satisfaction, and developing strategic plans to achieve our goals.
**Key Responsibilities:**
- Partner with clients and customers to maximize profitability and drive business growth.
- Manage and expand customer and client relationships to achieve sales and revenue targets.
- Develop and implement strategies to address defined opportunities and scope and manage solutions that have a significant impact on our customers' success.
- Coordinate customer needs with the Director of Fresh Foods and coordinate initiatives with the team to ensure objectives are met.
- Develop and communicate category plans to address client priorities, opportunities, and expectations.
- Create goals that support strategic visions of the organization.
- Evaluate the Fresh Operations team performance based on established goals to ensure client and customer needs are met.
- Establish budgetary guidelines for the team and ensure targets are met.
- Review and approve program manuals and merchandising tools prior to deployment.
- Continually identify and communicate improvement opportunities.
- Provide feedback on the effectiveness of our customers' and clients' strategies, selling programs, and initiatives.
**Requirements:**
- 7+ years of experience in Retail, with fresh operations experience strongly preferred.
- 5+ years of supervisory experience.
- Bachelor's degree or equivalent work experience.
- Ability to engage and influence teams.
- Must possess excellent interpersonal and communication skills, have consistent follow-through, and be organized.
- Must have strong cognitive skills, including problem analysis, decision making, and financial analysis.
- Must have a valid driver's license.
- Must be willing to travel up to 40%.
- Must be willing to work non-traditional hours, including weekends.
- Certification in Food Safety preferred.
**About Us:**
Acosta and Mosaic are the sales and marketing powerhouses behind the most recognized and proven brands with top retailers in the United States and Canada. We offer flexible services that maximize efficiency. Acosta has the talent and technology to build data-, reach-, and relationship-driven strategies to execute those strategies, and the tools to monitor, track, and optimize metrics-based results for customers and retailers.
**Equal Opportunity Employer:**
We are committed to providing accommodations for persons with disabilities. If you require accommodation, we will work with you to meet your needs, to the extent required by law.
