Sales Support Coordinator

2 weeks ago


Lake Forest, California, United States FANUC America Corporation Full time

FANUC America Corporation

Sales Coordinator

We are seeking dedicated individuals who prioritize integrity, informed decision-making, and teamwork. If you consider yourself to be one of these exceptional individuals, we encourage you to explore a career with FANUC America. Recognized as a leader in robotics, CNC systems, and factory automation, we have consistently been acknowledged by our employees as a Top Workplace. Our cutting-edge technologies and proven expertise empower manufacturers across the Americas to enhance efficiency, reliability, and profitability.

We are expanding our team and are currently in search of Product Sales Support Specialists to assist with sales and order processing. The primary responsibilities of this role include:

  • Collaborating with the sales team to build relationships with key end-users and integrators, demonstrating a strong commitment to customer satisfaction.
  • Working alongside the regional sales team and leadership to organize and prioritize open orders, ensuring effective communication with the sales team and corporate Product Sales Administration.
  • Acting as the liaison between the regional sales team and Product Sales Administration.
  • Providing updates on order status to key end customers and system integrators.
  • Becoming a subject matter expert on CPQ (Configure/Price/Quote) and offering training to new and existing sales team members on new features.
  • Verifying the accuracy of customer information on purchase orders before processing.
  • Ensuring the correctness of CPQ entries against customer purchase orders prior to entering them into the system.
  • Assisting in tracking significant orders through the retrofit process.
  • Supporting proposal development and completing various internal procedures, forms, and approvals essential to the sales process.
  • Following up on leads generated from marketing efforts and those distributed to integrators.
  • Maintaining comprehensive product knowledge and staying updated on FAC product information and automation solutions.

At FANUC America Corporation, we are committed to our customers, our employees, and the quality of our work. We foster a workplace where individuals can take pride in their contributions, where talents are valued, and where results are recognized and supported.

Ideal candidates will possess the following qualifications:

  • An associate degree in business, engineering, or a related field, or equivalent relevant experience.
  • A minimum of two years of experience in order execution or customer service within a manufacturing or industrial automation environment.
  • The ability to acquire in-depth product technical knowledge.
  • Proven capability in developing and maintaining positive customer relationships at all levels.
  • Effective collaboration across functional areas, with outstanding listening and feedback skills.
  • A high level of personal initiative and the ability to work independently.

We offer competitive compensation and benefits, along with opportunities for professional growth, skill development, and recognition of individual achievements. Our benefits include:

  • Medical, Dental & Vision Insurance
  • 401(k) Retirement Program
  • Life Insurance
  • Short-Term & Long-Term Disability Plans
  • Tuition Reimbursement
  • Wellness Program
  • Flexible Spending Accounts
  • Employee Assistance Program
  • Flexible Benefit Dollars
  • Generous Holiday & Vacation Program


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