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Sales and Service Professional
2 months ago
Job Summary:
We are seeking a highly skilled In-House Sales and Service Representative to join our team at Malakye. As a key member of our sales team, you will be responsible for providing exceptional customer service to our domestic retailers, processing orders, and fulfilling customer needs to ensure customer satisfaction.
Key Responsibilities:
- Administer all aspects of customer service for retail accounts, including daily communication regarding order deadline notifications, sales order status, cancellations, delivery schedules, and delivery updates.
- Identify and resolve customer concerns and fulfill general customer requests.
- Manage receipt and processing of all sales orders for retail accounts, including pre-book, at once, samples, POP, and promotional orders.
- Provide weekly open order status reports to supervisors and sales management teams.
- Work closely with sales managers and accounts receivable to confirm payments are made promptly to Malakye for open and past due invoices.
- Monitor and track status of all sales orders and receipt of incoming product to our warehouse.
- Provide shipping instructions to shipping managers to ensure timely delivery of product.
- Research and process all credits, including warranties and defects, mis-shipments, and accommodations.
- Support sales managers and sales representatives as needed, to include marketing initiatives and facilitating special make-up orders.
- Professionally and efficiently resolve all customer issues regarding billing, credits, and shipping.
- Respond to all retailer inquiries within 24 hours.
Requirements:
- A minimum of 1 year experience working in a high-volume customer service or in-house sales-related position.
- Bachelor's or Associate's degree a plus, and experience with USA B2B wholesale businesses or equivalent work experience preferred.
- Strong hospitality/service and sales skills are essential.
- Exceptional time management and organizational skills, with the ability to prioritize and manage multiple complex projects and complete within deadlines.
- Ability to work well independently, with strong follow-through skills and self-initiative.
- Excellent written and verbal communication skills.
- Strong attention to detail.
- Ability to adapt to change and deal with ambiguity.
- Proficiency in management of Microsoft Outlook emails.
- Intermediate skills in Microsoft Office, Excel, Word, and Internet.
