Front Office Coordinator

4 weeks ago


Long Beach CA USA, United States APLA Health Full time
Job Summary

We are seeking a highly organized and detail-oriented Front Office Administrator to join our team at APLA Health. This role will be responsible for providing exceptional patient care and administrative support in our front office.

Key Responsibilities
  • Welcome patients and visitors in a professional and welcoming manner, providing an affirming and non-judgmental experience.
  • Register patients in our electronic health record system, eClinicalWorks, according to clinical protocol.
  • Confirm appointments and verify patient insurance eligibility and sliding fee status.
  • Optimize patient satisfaction, provider time, and treatment room utilization by scheduling and registering patient appointments.
  • Maintain patient accounts and confidentiality, adhering to HIPAA guidelines and regulations.
  • Deliver referrals to other community resources and programs as needed.
Requirements
  • High school diploma or GED required, AA degree preferred.
  • At least two years' experience working in a medical office or similar environment.
  • Bilingual in English/Spanish preferred.
  • Knowledge of insurance plans, Medi-cal/Medicare, and other coverage sources for HIV/STD treatment and prevention.
  • Experience working with the LGBTQ+ community, especially those from communities of color.
Preferred Qualifications
  • Microsoft Office programs and electronic health records experience.
  • Knowledge of sexual health community resources, including HIV testing, STD screening and treatment, and PrEP/nPEP.
Working Conditions

This is a primarily office-based position with occasional bending, reaching, stooping, lifting, and moving of office materials weighing 25 pounds or less.

Equal Opportunity Employer

APLA Health is an equal opportunity employer and welcomes applications from diverse candidates.



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