Administrative Support Specialist
2 weeks ago
Assist the Optical center team by providing essential support. Welcome patients upon arrival, manage incoming calls, schedule appointments, maintain patient records, and facilitate all other non-vision-related tasks.
Benefits for Our Team Members:
- Competitive Compensation
- 401K Plan with Employer Match
- Paid Time Off for Vacations and Personal Days
- Volunteer Time Off
- Sick Leave for Hourly Employees
- Health and Wellness Benefits
- Optional Benefits and Cafeteria Plans
- Employee Support Programs
- On-the-Job Training and Certification Opportunities
- Employee Recognition Initiatives
CUSTOMER INTERACTION
• Welcome patients and clients
• Professionally handle phone inquiries
• Accurately schedule appointments
• Perform additional tasks as needed
OPERATIONAL DUTIES
• Confirm scheduled appointments
• Process transactions using optical billing and point-of-sale systems
• Manage medical billing documentation
• Organize and maintain patient and client files
REQUIRED QUALIFICATIONS:
• High School Diploma or equivalent
• Prior office experience is advantageous
• Basic computer proficiency
• Ability to manage multiple customer interactions simultaneously
• Strong organizational capabilities
• Excellent attention to detail and follow-through
• Strong interpersonal skills
ESSENTIAL WORK REQUIREMENTS:
• Effective communication skills at all organizational levels, both written and verbal
• Ability to read and write at a high school graduate level
• Capacity to sit or stand for extended periods
• Proficiency in operating various office equipment (e.g., personal computer, telephone, fax machine, copier)
• Ability to lift 10 to 20 pounds
• Visual acuity (Near, Distance, Color, and Depth Perception)
• Manual dexterity and hand/arm steadiness
• Ability to grip and hold items effectively
• Good hand-eye coordination
• Capability to operate a cash register and various optical tools
• Flexibility to work standard and/or extended office hours to meet deadlines
• Willingness to travel independently for company objectives and personal growth
These statements are intended to outline the general nature and level of work performed by individuals in this role. They are not exhaustive lists of all responsibilities, duties, and skills required.
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