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In-Office, Junior Claims Support Specialist
2 months ago
Join Our Team as a Claims Support Specialist
At Sedgwick, we prioritize the well-being of our employees, fostering a culture that values support and inclusivity. A career with us means engaging in meaningful work that positively impacts the lives of others.
Why Choose Sedgwick?
We offer a flexible work environment that allows you to balance your professional and personal life. Our commitment to your mental, physical, financial, and professional development is unwavering. We celebrate diversity and strive to create a fair and inclusive workplace.
Position Overview:
This role involves providing exceptional service to clients regarding claims across various business lines. You will play a crucial role in streamlining the claims process and ensuring that all necessary documentation is accurately recorded.
Key Responsibilities:
- Act as the primary point of contact for clients, addressing inquiries and resolving issues related to claims.
- Inform clients about the necessary documentation and timelines for claims processing.
- Document all interactions in a clear and professional manner.
- Input application information accurately into the claims management system.
- Assign claims to the appropriate handlers and escalate issues as necessary.
- Maintain regular attendance during scheduled hours.
Additional Duties:
- Perform other assigned tasks as needed.
- Support the organization's quality initiatives.
Qualifications:
Education: High school diploma or GED required; college coursework preferred.
Experience: At least one year of customer service experience or a combination of education and experience. Inbound call center experience is advantageous.
Skills:
- Familiarity with medical terminology and claims management.
- Excellent communication skills, both verbal and written.
- Proficient in Microsoft Office and other relevant software.
- Strong organizational and interpersonal skills.
- Able to multitask effectively in a fast-paced environment.
- Capable of working independently and as part of a team.
Work Environment:
We are committed to providing reasonable accommodations when necessary.
Mental and Physical Requirements:
Ability to think clearly and exercise good judgment, manage stress, and prioritize tasks effectively.
Application Process:
As part of our hiring process, candidates will complete a recorded video interview. Following your application submission, you will receive confirmation of your application status.
At Sedgwick, we are an Equal Opportunity Employer and maintain a drug-free workplace. We encourage individuals with diverse backgrounds to apply, as we recognize that unique experiences contribute to our success.
