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Business Operations Specialist
2 months ago
Job Summary:
The City of Sun Prairie, WI is seeking a highly skilled Business Services Specialist to join our team. As a key member of our organization, you will be responsible for providing exceptional customer service, managing our website and social media presence, and supporting our mission to provide education and outreach within the community.
Key Responsibilities:
- Customer Service: Provide timely and effective customer service to residents and stakeholders, responding to inquiries and resolving issues in a professional and courteous manner.
- Website and Social Media Management: Develop and maintain our website and social media presence, ensuring that our online presence is accurate, up-to-date, and engaging.
- Administrative Support: Provide administrative support to our team, including data entry, record-keeping, and other tasks as needed.
- Project Coordination: Coordinate projects and tasks, prioritizing and managing multiple responsibilities to meet deadlines and achieve goals.
- Communication: Develop and maintain effective communication with stakeholders, including residents, staff, and external partners.
Requirements:
- Education: High school diploma or equivalent required.
- Experience: Minimum one year of experience in a clerical or customer service-related role.
- Skills: Excellent communication and interpersonal skills, with the ability to work effectively with diverse populations. Proficiency in Microsoft Office suite and other software applications.
Benefits:
- Health Insurance: 100% premium payment for single or family coverage through Group Health Cooperative Select HMO plan or PPO Plan.
- Dental Insurance: 100% premium payment for single or family coverage through Delta Dental.
- Life Insurance: 100% premium payment for basic coverage (1 times annual salary) through State Life Fund- Securian Life.
- Income Continuation Insurance: Up to 75% of average earnings if disabled, with a 180-day elimination period.
- Vision Insurance: Available for purchase at employee expense.
- Pet Insurance: Available for purchase at employee expense.
- Retirement: Wisconsin Retirement System with a 6.9% employee contribution.
- Sick Leave: Accumulation of one day per month, with the ability to convert up to 120 days into a Health Reimbursement Account (HRA) at retirement.
- Paid Parental Leave: 240 hours of paid parental leave and 80 hours of paid caregiver leave (prorated for part-time employees).
- Vacation: Earned on anniversary date, with increasing days off after 5, 10, and 15 years of service.
- Holidays: Observed holidays include Dr. Martin Luther King Jr. Birthday, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, Christmas Eve, Christmas Day, New Year's Eve, and New Year's Day.
