Administrative Support Specialist

1 week ago


Sun Prairie, Wisconsin, United States Shoptikal, LLC Full time
POSITION SUMMARY:
Provide essential assistance to the Optical center team. Welcome patients upon their arrival, manage incoming calls, schedule appointments, maintain patient records, and support all other operational aspects that do not impact a patient's vision.

Supporting Our Teams Who Care for Our Patients
  • Competitive Compensation
  • 401K with Employer Match
  • Paid Time Off/Personal Days
  • Volunteer Leave
  • Sick Leave for Hourly Employees
  • Health and Wellness Benefits
  • Optional Benefits Programs
  • Employee Support Programs
  • On-the-Job Training & Certification Opportunities
  • Employee Recognition Initiatives
KEY RESPONSIBILITIES:

CUSTOMER SERVICE

• Welcome patients and clients

• Professionally handle incoming calls

• Accurately schedule appointments

• Perform additional tasks as assigned

OPERATIONAL STANDARDS

• Confirm scheduled appointments

• Process transactions within the optical billing and sales systems

• Handle medical billing information

• Organize and maintain patient and client records

MINIMUM QUALIFICATIONS:

• High School Diploma or equivalent

• Prior experience in an office setting is preferred

• Basic computer proficiency

• Ability to manage multiple customer interactions/phone calls simultaneously

• Strong organizational skills

• Capable of collaborating across departments with keen attention to detail and follow-through

• Excellent interpersonal skills

ESSENTIAL FUNCTIONS & WORK REQUIREMENTS:

• Ability to communicate effectively at all organizational levels through written and verbal communication

• Proficient reading and writing skills at a high school graduate level

• Ability to sit or stand for extended periods

• Proficient in operating various office equipment (e.g., personal computer, telephone, fax machine, copier, etc.)

• Capability to lift 10 to 20 pounds

• Visual acuity (Near, Distance, Color, and Depth Perception)

• Manual dexterity and hand/arm steadiness

• Ability to grip and hold items

• Good hand-eye coordination

• Proficient in operating a cash register and various optical equipment

• Flexibility to work normal and/or extended office hours to meet deadlines

• Ability to travel independently to support company objectives and personal growth

These statements are intended to outline the general nature and level of work performed by individuals in this job classification. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required.

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